This chapter was last reviewed and/or updated April 2021.

1. The Wellbeing Service

The Wellbeing Service is a county wide service supporting adults across Lincolnshire and is delivered by a partnership of all seven Lincolnshire District Councils, known as Wellbeing Lincs.

The key principles of Wellbeing Lincs are to:

  • enhance wellbeing;
  • improve people’s access to support services;
  • reduce and delay escalation to statutory services;
  • provide direct support and signpost access to community resources.

What is on offer:

The Wellbeing Service (WBS) promotes independent living by working with the person according to individual needs. This promotes confidence and resilience whilst strengthening community networks. If you know someone, who is aged 18+ and needs support, get in touch to see how Wellbeing Lincs can help them live confident, fulfilled and independent lives.

  • Within 24 hours The person will receive a phone call to gather key information
  • Within 7 days A trusted advisor will call to develop a support plan to meet individual needs
  • From 10 days (and for up to 12 weeks) direct support and signposting to services will continue to achieve specific outcomes.

The Wellbeing Service can support people with:

  • loneliness and social isolation;
  • disability;
  • changes to financial circumstances;
  • lack of family support;
  • ill health;
  • bereavement; and
  • changing medical needs.

This short-term support ensures people can feel safe in their own home and reduce, or prevent, an escalation of needs. Referral to WBS assists in early intervention and diversion at the point of entry to Adult Care.

Who is it for:

The Wellbeing Service can:

Offer information and advice on housing, health, money advice and management

Help identify and access education, training or work

Engage with community services to reduce or prevent an escalation of needs

Ensure arrangements are in place at home after leaving hospital

Provide short-term support to ensure people feel safe at home

Supply small aids, equipment and home adaptations (charges may apply)

Provide a Telecare Response Service (charges may apply)

The Wellbeing Service cannot help with:

Getting up and/or going to bed

Dressing

Washing, bathing, using a toilet or other personal hygiene

Eating and drinking

Domestic help (such as washing up and laundry)

Services provided by doctors or other medical professionals

 

People must be aged 18 or over, Live in Lincolnshire or be registered with a Lincolnshire GP, and meet four or more of the below eligibility criteria:

  • unable to manage long term health / medical conditions;
  • regularly visit the GP for the same medical condition or for non-medical reasons;
  • unplanned hospitalisation or A&E attendance in the last 90 days;
  • bereavement (spouse / partner) or divorce in the past 12 months;
  • had a fall in the past three months, either at home or away from the home;
  • unable to manoeuvre around the home safely;
  • lack social support and / or interaction with family, friends or carers, or feel isolated;
  • feel stressed, depressed or anxious;
  • unable to sustain work, education, training or volunteering;
  • unable to manage money or in considerable debt;
  • poor lifestyle management and behaviours which impact on overall health & wellbeing;
  • aged over 65 years old;
  • accessed social care services in the last 12 months including: assessment, reablement, day care, home care or residential care services.

How to refer:

Referrals are made through Lincolnshire County Council’s Customer Service Centre on 01522 782140

Website:  www.wellbeinglincs.org

1.1 Wellbeing Service Emergency Support Service

Wellbeing Lincs operates an emergency response service (for £2.50 a week), for situations where no-one else is conveniently located or able to respond quickly. A responder will attend non-medical emergencies at the person’s home and provide reassurance – any time of day or night.

The service includes:

  • A fall which doesn’t require immediate medical attention
  • Minor flooding or the trigger of a fire or smoke alarm which do not require fire and rescue services to attend (e.g. burnt food)
  • Bogus callers and antisocial behaviour, to give reassurance and support while you wait for the police to respond
  • Some other situations when a responder is needed, but no immediate family or friends are available.

How to refer:

Referrals are made through Lincolnshire County Council’s Customer Service Centre on 01522 782140

Wellbeing Lincs Emergency response number: 01507 613126

Website:  www.wellbeinglincs.org

2. Lincolnshire Support Services – Professional Guide to Promote Independence and Support Wellbeing

Most people in Lincolnshire are able to remain living independently in their own homes. The below information enables you to quickly find a relevant service that can support a person’s (including carers) strengths in self-care and self-support. Each follows the pattern – what is on offer, who is it for, and how to refer:

Connect to Support

Carers First

NHS Volunteer Responders

Healthwatch Lincolnshire

One You Lincolnshire

Mental Health and Wellbeing Helpline

The Shine Network

NHS Better Health

Connect to Support

What is on offer:

Information and advice for Lincolnshire residents, their carers and families, and professionals about: Community support and providers; Activities and events; Home care agencies; Care homes; and Mental Health.

Who is it for:

Anyone can visit the website and create a booklet of information, and view a community map of helpful community organisations.

How to access:

By phone:           0300 303 8789

Website:              lincolnshire.connecttosupport.org

Email:                    Lincs2Advice@ageuklsl.org.uk

Carers First

What is on offer:

Carers First deliver the Lincolnshire Carers Service, in partnership with Lincolnshire County Council’s Customer Service Centre, to offer a wide range of services to carers i.e. people who look after a relative or friend who due to ill health, physical or mental illness, disability, frailty or addiction cannot manage without their support.

Who it is for:

If the person is aged 18+ and supports a relative or friend with tasks such as washing or dressing, paying bills, transport, emotional support, health appointments, medication and domestic tasks then Carers First can help with their caring responsibilities. Every Carer is entitled to a free assessment of need and follow-up support to meet their needs.

How to Refer:

By phone:           01522 782224

Website:              www.carersfirst.org.uk/lincolnshire

Email:                    carersservice@lincolnshire.gov.uk

Lincolnshire Carers Emergency Response Service (CERS) will help carers and the cared-for create an Emergency Response Plan (CERP) to ensure continuity of care for unforeseen circumstances which result in a carer being temporarily unable to deliver the required care.

For information visit: www.lincolnshire.gov.uk/support-carers/create-emergency-response-plan

NHS Volunteer Responders

What is on offer:

Community Response Volunteers – on hand to help with shopping for food and essential items, and to collect and deliver prescriptions from the pharmacy.

Check In and Chat Volunteers – available for regular chats over the phone with a friendly voice.

Check In and Chat Plus Volunteers – a regular check-in by telephone to the same individual for a duration of 10 weeks, with typically 3 calls taking place each week.

Patient Transport is available but will need to be requested by a professional referrer such as your GP or other medical practitioner.

Who is it for:

Vulnerable people and carers.

Read more at www.nhsvolunteerresponders.org.uk/services

How to refer:

By phone:           0808 196 3646 (8am to 8pm, 7 days a week)

Healthwatch Lincolnshire

What is on offer:

If the person is facing a difficult health decision or just does not know how to find out about available support, Healthwatch Lincolnshire can help.

How to refer:

By phone:           01205 820892 (9am to 3pm Monday to Thursday; 9am to 12pm Friday)

Website:              www.healthwatchlincolnshire.co.uk/advice-and-information

Email:                    info@healthwatchlincolnshire.co.uk

One You Lincolnshire

What is on offer:

Go Smoke-free, Lose Weight, Move More, and Drink Less.

A free healthy lifestyle service helping Lincolnshire residents achieve or work towards improving their health, wellbeing and resilience.

Various offers of support are available in each of the four pathways and are currently provided through remote delivery, via telephone for people who have difficulty accessing technology or web-based programs, such as seated exercise, weight management groups and yoga available if the person is eligible (see below).

Who is it for:

Lincolnshire residents aged 18+ (aged 12+ for smoke free) who have an interest in changing to healthy behaviours:

Smoke-free – any worker or resident in Lincolnshire who wants to stop smoking. They are up to four times more likely to quit smoking with support from OYL which offers nicotine replacement therapy combined with behaviour change.

Lose weight and eat well – BMI 30+ or 27.5+ for BAME individuals.  (NHS BMI calculator)

Move More -for anyone doing less than 150 minute of physical activity per week.

Drink Less – for people consuming more than 14 units per week who want to reduce their alcohol intake.

How to refer: (Temporarily- self-referral)

By phone:           01522 705162

Website:              www.oneyoulincolnshire.org.uk/lincolnshire-residents

Email:                    hello@oneyoulincolnshire.org.uk

Mental Health and Wellbeing Helpline

What is on offer:

The Mental Health helpline is a joint initiative across health, social care and the third sector providing free and confidential emotional support, advice and guidance across Lincolnshire.

Who is it for:

People feeling low, anxious or stressed who might benefit from speaking to someone, can speak to highly trained and experienced support worker who will be able to provide appropriate support.

How to refer:

By phone:           0800 001 4331 (People can self-refer by calling the 24/7 helpline)

Website:              www.lpft.nhs.uk/steps2change/how-we-can-help

The Shine Network

What is the offer:

A network of people and organisations which can help people to connect with the services and support that will most effectively meet their needs and enhance their lives. Support for carers and anyone with mental health problems

How to Refer:

By phone:           07969 872804

Website:              www.lincsshine.co.uk

NHS BetterHealth

What is on offer:

Informative website with links to free to download apps and advice from the NHS, easy to access, tools and support that anyone can use to: Quit smoking, Lose weight, Get Active

How to refer:

Website:              www.nhs.uk/better-health/