This chapter was last reviewed and/or updated April 2021.

KEY POINTS

  • Where resource has been allocated for the customer, in relation to the needs of the carer, ensure that the care and support plan reflects how services will contribute to supporting the carer.
  • Always record any contingency actions for response to a crisis situation in the plan.
  • Where a carer has a plan in place through the Carer’s Emergency Response Service (CERS), this should be highlighted in the customer’s care and support plan.
  • A look at some of the resources available to the carers of Lincolnshire.

1. Introduction

The outcomes expressed in a care and support plan should always be sensitive to the needs and wishes of the customer, their family and informal support. These interrelationships are not always straightforward, and it is not always easy to differentiate between services provided for the benefit of the customer and those provided for the benefit of the carer.

Where resource has been allocated, in relation to the needs of the carer, the care and support plan should reflect how services will contribute to supporting the carer.

Plans should always record any contingency actions for response to a crisis situation. This is especially important where there is a carer. Where a carer has a plan in place through the Carer’s Emergency Response Service (CERS), this should be highlighted in the customer’s care and support plan. The plan is kept on the informal carer’s record and should be checked to see if it is still required and up to date.

Please see the Carers personal budgets webpage for more information about personal budgets for carers.

2. Reviewing Support Arrangements

Arrangements for reviews, including the frequency, should be agreed as part of the carer’s support planning process.

The first planned review of a carer’s support plan should be conducted at six to eight weeks after sign-off of the plan and personal budget. This is a light touch review to provide reassurance to all parties that the plan is working as intended, and will help to identify any teething problems. A subsequent annual review will be conducted from the date of sign–off of the plan.

Planned reviews should be proportionate to the circumstances. There should be a range of review options available including face to face or telephone and should involve any person the carer asks to contribute.

3. Support and References

Further information about the Lincolnshire Carers Service can be found on the Carers FIRST Lincolnshire website

Lincolnshire County Council (LLC) has teamed up with Carers UK to offer a Digital Resource for Carers in our area with digital products, online resources, local information and support for carers on a single platform. Further information can be found on the Digital Resource for Carers page on the LCC corporate website.

It’s important to recognise that Lincolnshire County Council (LCC) employees can also be carers in their personal lives. If you work for LCC and care for someone, you can access further support by attending one of the employee carer network meetings. Further information is available on the Employee Carers page on the LCC intranet.