Care Homes

Contact Information

Telephone:

For general queries the Commercial Team – People Services can be contacted on 01522 554023.  Please leave a message and the relevant member of the team will get back to you.

Email Address:

For general queries please email commercialteampeopleservices@lincolnshire.gov.uk

Out of Hours:

The Lincolnshire County Council emergency OOH’s number is 01522 782155 which goes through to the Emergency Duty Team.

If you would like to leave a message for the Commercial Team out of hours, you can ring 01522 554023.

Latest Government Guidance

The Government have launched a new portal to help adult social care providers access guidance in a clearly presented way. Information is organised into topics of most frequent concern to providers. That information can be found on www.gov.uk.

COVID-19 Care Home Visiting Guidelines

The guidance sets out how care home visiting may be re-introduced while minimising the risks to residents, staff and visitors.

Local Guidance:

As of 24th July 2020 it was advised that care homes could start taking advantage of reintroducing visitors to the home. This is to be done as part of a dynamic risk assessment and in line with National Guidance. The Care Home Visiting Guidance can be found here.

National Guidance:  Update on policies for visiting arrangements in care homes

The latest national guidance can be found by visiting www.gov.uk.

COVID-19 Hospital Discharge Pathway

Here is a PDF which explains latest process which relates to all care providers including Palliative Care, Domiciliary Care and Care Homes and is specific to patients who have had a period of admission within acute or community settings. The process is subject to review in line with demand.

Inappropriate Hospital Discharges

Sometimes Providers are faced with scenarios where they believe there has been an inappropriate discharge from a hospital setting into their service. In the event of this happening if it is felt that the situation will not meet the threshold for a Safeguarding referral and no harm has occurred, the form below should be submitted for investigation.

Examples of such scenarios could include but are not limited to;

  • A Service User arriving back at a residential home or their own home with no prior notice given to the Provider
  • A Service User being discharged without appropriate moving and handling equipment in place
  • A Service User being discharged without adequate medication supply

If you are faced with a situation where you are unsure as to whether a form should be submitted please contact your designated Contract Officer who will be able to advise you further.

It is important that all instances are recorded and submitted for investigation so that we can establish the cause of the issue and try and prevent them reoccurring.  Please ensure all staff are aware of the process and that any issues should be reported even if they were resolved following discharge. The Inappropriate Discharge Form can be found here.

Clinical Assessment Service (CAS) for Care Homes

Need medical assistance or advice?

  • if it’s in GP hours then trying contacting your GP first for advice
  • if you are unable to get through to your GP, or, it’s out of hours then please ring the Clinical Assessment Service (CAS)
    • 0300 123 4868 for the LCHS Operations Centre, then select Option 6
    • An advisor will then take the details and a clinician will call you back

Using this service ensures your concerns are addressed by a local clinician.  Please use this route rather than 111.

Medicines & Healthcare products Regulatory Agency (MHRS) Drug Alerts

In this section we will signpost to relevant drug alerts:

Oxylan 40 mg prolonged-release tablets (01/09/2020): GL Pharma is recalling the above batch of Oxylan 40mg prolonged-release tablets due to out of specification results for dissolution obtained during routine stability testing.  Full details can be found on www.gov.uk.

Recruitment – Skills for Care

Workforce resilience during the pandemic is one of the most significant risks to the on-going sustainability of care provision across the sector.

Undertaking recruitment during a pandemic is challenging!  Skills for Care have a dedicated section of their website for Recruitment and Retention with lots of useful resources to support you recruit and retain high quality staff. To find out more, go to skillsforcare.org.uk.

Disclosure Barring Services

HOW DBS IS SUPPORTING THE FIGHT AGAINST CORONAVIRUS.  A new central COVID-19 page on GOV.UK has been published to highlight the measures the DBS service have taken so far to support the recruitment of those needed during the coronavirus outbreak. So far it includes:

  • The Safeguarding Factsheet for volunteers
  • The new fast-track check of the Barred Lists
  • The updated ID checking guidance
  • A link to some COVID-19 specific FAQs based on queries they’ve had.

They’ve also included some guidance which may be of particular use.

With the amount of publicity about the numbers of volunteers coming forward in all communities, even if you are not directly involved in NHS or Care support, it may help you answer questions about whether volunteers in your organisations are included.

The DBS page on www.gov.uk will be updated regularly as the situation develops.

Wellbeing Information

Guidance provided by: The Department of Health and Social Care

In light of the current pandemic, the Department of Health and Social Care have made available national resources and guidance, including guidance providing adult social care employers with guidance, tools and advice on how to take care of the wellbeing of staff at work. They can be found here on www.gov.uk.

 Guidance provided by: Skills for Care

Support for registered managers

  • For registered managers, peer support is extremely important. Skills for Care has opened up its members Facebook group to other registered managers and frontline managers in similar roles. This is used to share advice, experiences and good practice.
  • Similarly, registered manager networks can offer local support and are establishing WhatsApp groups to allow registered managers to stay in touch.
  • Skills for Care have also opened a new advice telephone line (0113 241 1260) and email inbox (RMAdvice@skillsforcare.org.uk) to provide registered managers with more support.

Additionally to the information above, Skills for Care provide existing guidance for people who employ their own staff and personal assistants, which include where to find information about local support.

Support for those who work alone

Guidance provided by: Local Government Association

The Local Government Association (LGA), NHS England and NHS Improvement, working together, have produced a comprehensive pack of wellbeing information which can be found here on gov.uk. Resources are to help health and care managers support the wellbeing of staff who may be working under exceptional pressure to do their jobs while at the same time dealing with their own personal situations and emotions.

This information and resource is relevant to all those working across the health and social care sector and can be found here on gov.uk.

Mental Health Single Point of Access

Telephone: 0800 001 4331(open 24/7)

Or you can visit the “Contact Us” section of the NHS website by clicking here.

A new confidential mental health and emotional wellbeing helpline has been launched.

The new helpline, in Lincolnshire, is a joint initiative across health, social care and the third sector, is available 24/7 and can provide emotional support, advice and guidance if you are feeling low, anxious or stressed, and think you might benefit from speaking to someone.

By calling 0800 001 4331 you can speak to a member of a highly trained and experienced team of support workers who will be able to provide appropriate support.

Bereavement Support Helpline

A Bereavement Support Helpline set up by St Barnabas launched on 29th April 2020.

The Bereavement Support Helpline has been created in response to the immediate and anticipated future demand on bereavement services whether deaths are as a result of coronavirus or from other causes. Callers do NOT need to have previously used hospice services. Information about the Bereavement Helpline can be found on the PDF located here. Information about the Aims and Opening times of the Bereavement Helpline can be found on the PDF here.

Palliative Care – 24/7 Advice Line

A 24/7 advice line is now available to provide specialist advice and support to professional and formal carers supporting palliative care patients in Lincolnshire.

Who can access?

All health and social care professionals (including care homes/home care) in Lincolnshire.

 St Barnabas Staff

St Barnabas Staff will continue to seek senior clinical advice within St Barnabas Integrated Services.  Medical advice will continue to be available through the inpatient unit.

 Service Details

Management of the advice line will be led by St Barnabas Hospice but delivered by palliative care staff from across several healthcare organisations.

Advice line telephone number:   0300 303 1754

Hours of access 24/7

8.00am-10.00pm via specialist nurse

10.00pm-8.00am via the inpatient unit

Homecare

Contact Information

Telephone:

For general queries the Commercial Team – People Services can be contacted on 01522 554023.  Please leave a message and the relevant member of the team will get back to you.

Email Address:

For general queries please email commercialteampeopleservices@lincolnshire.gov.uk

Out of Hours:

The Lincolnshire County Council emergency OOH’s number is 01522 782155 which goes through to the Emergency Duty Team.

If you would like to leave a message for the Commercial Team out of hours, you can ring 01522 554023.

Latest Government Guidance

The Government have launched a new portal to help adult social care providers access guidance in a clearly presented way. Information is organised into topics of most frequent concern to providers. That information can be found on www.gov.uk.

COVID-19 Hospital Discharge Pathway

Here is a PDF which explains latest process which relates to all care providers including Palliative Care, Domiciliary Care and Care Homes and is specific to patients who have had a period of admission within acute or community settings. The process is subject to review in line with demand.

COVID-19 Transitional Care Discharge Pathway

Clicking here will open a PDF about the latest COVID-19 Transitional Care Discharge Pathway.  The attached process confirms when someone will be tested prior to discharge from a transitional care bed.

Inappropriate Hospital Discharges

Sometimes Providers are faced with scenarios where they believe there has been an inappropriate discharge from a hospital setting into their service. In the event of this happening if it is felt that the situation will not meet the threshold for a Safeguarding referral and no harm has occurred, the form below should be submitted for investigation.

Examples of such scenarios could include but are not limited to;

  • A Service User arriving back at a residential home or their own home with no prior notice given to the Provider
  • A Service User being discharged without appropriate moving and handling equipment in place
  • A Service User being discharged without adequate medication supply

If you are faced with a situation where you are unsure as to whether a form should be submitted please contact your designated Contract Officer who will be able to advise you further.

It is important that all instances are recorded and submitted for investigation so that we can establish the cause of the issue and try and prevent them reoccurring.  Please ensure all staff are aware of the process and that any issues should be reported even if they were resolved following discharge. The Inappropriate Discharge Form can be found here.

Recruitment – Skills for Care

Workforce resilience during the pandemic is one of the most significant risks to the on-going sustainability of care provision across the sector.

Undertaking recruitment during a pandemic is challenging!  Skills for Care have a dedicated section of their website for Recruitment and Retention with lots of useful resources to support you recruit and retain high quality staff. To find out more, go to skillsforcare.org.uk.

Disclosure Barring Services

HOW DBS IS SUPPORTING THE FIGHT AGAINST CORONAVIRUS.  A new central COVID-19 page on GOV.UK has been published to highlight the measures the DBS service have taken so far to support the recruitment of those needed during the coronavirus outbreak. So far it includes:

  • The Safeguarding Factsheet for volunteers
  • The new fast-track check of the Barred Lists
  • The updated ID checking guidance
  • A link to some COVID-19 specific FAQs based on queries they’ve had.

They’ve also included some guidance which may be of particular use.

With the amount of publicity about the numbers of volunteers coming forward in all communities, even if you are not directly involved in NHS or Care support, it may help you answer questions about whether volunteers in your organisations are included.

The DBS page on www.gov.uk will be updated regularly as the situation develops.

Wellbeing Information

Guidance provided by: The Department of Health and Social Care

In light of the current pandemic, the Department of Health and Social Care have made available national resources and guidance, including guidance providing adult social care employers with guidance, tools and advice on how to take care of the wellbeing of staff at work. They can be found here on www.gov.uk.

 Guidance provided by: Skills for Care

Support for registered managers

  • For registered managers, peer support is extremely important. Skills for Care has opened up its members Facebook group to other registered managers and frontline managers in similar roles. This is used to share advice, experiences and good practice.
  • Similarly, registered manager networks can offer local support and are establishing WhatsApp groups to allow registered managers to stay in touch.
  • Skills for Care have also opened a new advice telephone line (0113 241 1260) and email inbox (RMAdvice@skillsforcare.org.uk) to provide registered managers with more support.

Additionally to the information above, Skills for Care provide existing guidance for people who employ their own staff and personal assistants, which include where to find information about local support.

Support for those who work alone

Guidance provided by: Local Government Association

The Local Government Association (LGA), NHS England and NHS Improvement, working together, have produced a comprehensive pack of wellbeing information which can be found here on gov.uk. Resources are to help health and care managers support the wellbeing of staff who may be working under exceptional pressure to do their jobs while at the same time dealing with their own personal situations and emotions.

This information and resource is relevant to all those working across the health and social care sector and can be found here on gov.uk.

Mental Health Single Point of Access

Telephone: 0800 001 4331(open 24/7)

Or you can visit the “Contact Us” section of the NHS website by clicking here.

A new confidential mental health and emotional wellbeing helpline has been launched.

The new helpline, in Lincolnshire, is a joint initiative across health, social care and the third sector, is available 24/7 and can provide emotional support, advice and guidance if you are feeling low, anxious or stressed, and think you might benefit from speaking to someone.

By calling 0800 001 4331 you can speak to a member of a highly trained and experienced team of support workers who will be able to provide appropriate support.

Bereavement Support Helpline

A Bereavement Support Helpline set up by St Barnabas launched on 29th April 2020.

The Bereavement Support Helpline has been created in response to the immediate and anticipated future demand on bereavement services whether deaths are as a result of coronavirus or from other causes. Callers do NOT need to have previously used hospice services. Information about the Bereavement Helpline can be found on the PDF located here. Information about the Aims and Opening times of the Bereavement Helpline can be found on the PDF here.

Palliative Care – 24/7 Advice Line

A 24/7 advice line is now available to provide specialist advice and support to professional and formal carers supporting palliative care patients in Lincolnshire.

Who can access?

All health and social care professionals (including care homes/home care) in Lincolnshire.

 St Barnabas Staff

St Barnabas Staff will continue to seek senior clinical advice within St Barnabas Integrated Services.  Medical advice will continue to be available through the inpatient unit.

 Service Details

Management of the advice line will be led by St Barnabas Hospice but delivered by palliative care staff from across several healthcare organisations.

Advice line telephone number:   0300 303 1754

Hours of access 24/7

8.00am-10.00pm via specialist nurse

10.00pm-8.00am via the inpatient unit

CSL

Contact Information

Telephone:

For general queries the Commercial Team – People Services can be contacted on 01522 554023.  Please leave a message and the relevant member of the team will get back to you.

Email Address:

For general queries please email commercialteampeopleservices@lincolnshire.gov.uk

Out of Hours:

The Lincolnshire County Council emergency OOH’s number is 01522 782155 which goes through to the Emergency Duty Team.

If you would like to leave a message for the Commercial Team out of hours, you can ring 01522 554023.

Latest Government Guidance

The Government have launched a new portal to help adult social care providers access guidance in a clearly presented way. Information is organised into topics of most frequent concern to providers. That information can be found on www.gov.uk.

COVID-19 Hospital Discharge Pathway

Here is a PDF which explains latest process which relates to all care providers including Palliative Care, Domiciliary Care and Care Homes and is specific to patients who have had a period of admission within acute or community settings. The process is subject to review in line with demand.

COVID-19 Transitional Care Discharge Pathway

Clicking here will open a PDF about the latest COVID-19 Transitional Care Discharge Pathway.  The attached process confirms when someone will be tested prior to discharge from a transitional care bed.

Inappropriate Hospital Discharges

Sometimes Providers are faced with scenarios where they believe there has been an inappropriate discharge from a hospital setting into their service. In the event of this happening if it is felt that the situation will not meet the threshold for a Safeguarding referral and no harm has occurred, the form below should be submitted for investigation.

Examples of such scenarios could include but are not limited to;

  • A Service User arriving back at a residential home or their own home with no prior notice given to the Provider
  • A Service User being discharged without appropriate moving and handling equipment in place
  • A Service User being discharged without adequate medication supply

If you are faced with a situation where you are unsure as to whether a form should be submitted please contact your designated Contract Officer who will be able to advise you further.

It is important that all instances are recorded and submitted for investigation so that we can establish the cause of the issue and try and prevent them reoccurring.  Please ensure all staff are aware of the process and that any issues should be reported even if they were resolved following discharge. The Inappropriate Discharge Form can be found here.

Recruitment – Skills for Care

Workforce resilience during the pandemic is one of the most significant risks to the on-going sustainability of care provision across the sector.

Undertaking recruitment during a pandemic is challenging!  Skills for Care have a dedicated section of their website for Recruitment and Retention with lots of useful resources to support you recruit and retain high quality staff. To find out more, go to skillsforcare.org.uk.

Disclosure Barring Services

HOW DBS IS SUPPORTING THE FIGHT AGAINST CORONAVIRUS.  A new central COVID-19 page on GOV.UK has been published to highlight the measures the DBS service have taken so far to support the recruitment of those needed during the coronavirus outbreak. So far it includes:

  • The Safeguarding Factsheet for volunteers
  • The new fast-track check of the Barred Lists
  • The updated ID checking guidance
  • A link to some COVID-19 specific FAQs based on queries they’ve had.

They’ve also included some guidance which may be of particular use.

With the amount of publicity about the numbers of volunteers coming forward in all communities, even if you are not directly involved in NHS or Care support, it may help you answer questions about whether volunteers in your organisations are included.

The DBS page on www.gov.uk will be updated regularly as the situation develops.

Wellbeing Information

Guidance provided by: The Department of Health and Social Care

In light of the current pandemic, the Department of Health and Social Care have made available national resources and guidance, including guidance providing adult social care employers with guidance, tools and advice on how to take care of the wellbeing of staff at work. They can be found here on www.gov.uk.

 Guidance provided by: Skills for Care

Support for registered managers

  • For registered managers, peer support is extremely important. Skills for Care has opened up its members Facebook group to other registered managers and frontline managers in similar roles. This is used to share advice, experiences and good practice.
  • Similarly, registered manager networks can offer local support and are establishing WhatsApp groups to allow registered managers to stay in touch.
  • Skills for Care have also opened a new advice telephone line (0113 241 1260) and email inbox (RMAdvice@skillsforcare.org.uk) to provide registered managers with more support.

Additionally to the information above, Skills for Care provide existing guidance for people who employ their own staff and personal assistants, which include where to find information about local support.

Support for those who work alone

Guidance provided by: Local Government Association

The Local Government Association (LGA), NHS England and NHS Improvement, working together, have produced a comprehensive pack of wellbeing information which can be found here on gov.uk. Resources are to help health and care managers support the wellbeing of staff who may be working under exceptional pressure to do their jobs while at the same time dealing with their own personal situations and emotions.

This information and resource is relevant to all those working across the health and social care sector and can be found here on gov.uk.

Mental Health Single Point of Access

Telephone: 0800 001 4331(open 24/7)

Or you can visit the “Contact Us” section of the NHS website by clicking here.

A new confidential mental health and emotional wellbeing helpline has been launched.

The new helpline, in Lincolnshire, is a joint initiative across health, social care and the third sector, is available 24/7 and can provide emotional support, advice and guidance if you are feeling low, anxious or stressed, and think you might benefit from speaking to someone.

By calling 0800 001 4331 you can speak to a member of a highly trained and experienced team of support workers who will be able to provide appropriate support.

Bereavement Support Helpline

A Bereavement Support Helpline set up by St Barnabas launched on 29th April 2020.

The Bereavement Support Helpline has been created in response to the immediate and anticipated future demand on bereavement services whether deaths are as a result of coronavirus or from other causes. Callers do NOT need to have previously used hospice services. Information about the Bereavement Helpline can be found on the PDF located here. Information about the Aims and Opening times of the Bereavement Helpline can be found on the PDF here.

Palliative Care – 24/7 Advice Line

A 24/7 advice line is now available to provide specialist advice and support to professional and formal carers supporting palliative care patients in Lincolnshire.

Who can access?

All health and social care professionals (including care homes/home care) in Lincolnshire.

 St Barnabas Staff

St Barnabas Staff will continue to seek senior clinical advice within St Barnabas Integrated Services.  Medical advice will continue to be available through the inpatient unit.

 Service Details

Management of the advice line will be led by St Barnabas Hospice but delivered by palliative care staff from across several healthcare organisations.

Advice line telephone number:   0300 303 1754

Hours of access 24/7

8.00am-10.00pm via specialist nurse

10.00pm-8.00am via the inpatient unit

Day Care

Contact Information

Telephone:

For general queries the Commercial Team – People Services can be contacted on 01522 554023.  Please leave a message and the relevant member of the team will get back to you.

Email Address:

For general queries please email commercialteampeopleservices@lincolnshire.gov.uk

Out of Hours:

The Lincolnshire County Council emergency OOH’s number is 01522 782155 which goes through to the Emergency Duty Team.

If you would like to leave a message for the Commercial Team out of hours, you can ring 01522 554023.

Latest Government Guidance

The Government have launched a new portal to help adult social care providers access guidance in a clearly presented way. Information is organised into topics of most frequent concern to providers. That information can be found on www.gov.uk.

Recruitment – Skills for Care

Workforce resilience during the pandemic is one of the most significant risks to the on-going sustainability of care provision across the sector.

Undertaking recruitment during a pandemic is challenging!  Skills for Care have a dedicated section of their website for Recruitment and Retention with lots of useful resources to support you recruit and retain high quality staff. To find out more, go to skillsforcare.org.uk.

Disclosure Barring Services

HOW DBS IS SUPPORTING THE FIGHT AGAINST CORONAVIRUS.  A new central COVID-19 page on GOV.UK has been published to highlight the measures the DBS service have taken so far to support the recruitment of those needed during the coronavirus outbreak. So far it includes:

  • The Safeguarding Factsheet for volunteers
  • The new fast-track check of the Barred Lists
  • The updated ID checking guidance
  • A link to some COVID-19 specific FAQs based on queries they’ve had.

They’ve also included some guidance which may be of particular use.

With the amount of publicity about the numbers of volunteers coming forward in all communities, even if you are not directly involved in NHS or Care support, it may help you answer questions about whether volunteers in your organisations are included.

The DBS page on www.gov.uk will be updated regularly as the situation develops.

Wellbeing Information

Guidance provided by: The Department of Health and Social Care

In light of the current pandemic, the Department of Health and Social Care have made available national resources and guidance, including guidance providing adult social care employers with guidance, tools and advice on how to take care of the wellbeing of staff at work. They can be found here on www.gov.uk.

 Guidance provided by: Skills for Care

Support for registered managers

  • For registered managers, peer support is extremely important. Skills for Care has opened up its members Facebook group to other registered managers and frontline managers in similar roles. This is used to share advice, experiences and good practice.
  • Similarly, registered manager networks can offer local support and are establishing WhatsApp groups to allow registered managers to stay in touch.
  • Skills for Care have also opened a new advice telephone line (0113 241 1260) and email inbox (RMAdvice@skillsforcare.org.uk) to provide registered managers with more support.

Additionally to the information above, Skills for Care provide existing guidance for people who employ their own staff and personal assistants, which include where to find information about local support.

Support for those who work alone

Guidance provided by: Local Government Association

The Local Government Association (LGA), NHS England and NHS Improvement, working together, have produced a comprehensive pack of wellbeing information which can be found here on gov.uk. Resources are to help health and care managers support the wellbeing of staff who may be working under exceptional pressure to do their jobs while at the same time dealing with their own personal situations and emotions.

This information and resource is relevant to all those working across the health and social care sector and can be found here on gov.uk.

Mental Health Single Point of Access

Telephone: 0800 001 4331(open 24/7)

Or you can visit the “Contact Us” section of the NHS website by clicking here.

A new confidential mental health and emotional wellbeing helpline has been launched.

The new helpline, in Lincolnshire, is a joint initiative across health, social care and the third sector, is available 24/7 and can provide emotional support, advice and guidance if you are feeling low, anxious or stressed, and think you might benefit from speaking to someone.

By calling 0800 001 4331 you can speak to a member of a highly trained and experienced team of support workers who will be able to provide appropriate support.

Bereavement Support Helpline

A Bereavement Support Helpline set up by St Barnabas launched on 29th April 2020.

The Bereavement Support Helpline has been created in response to the immediate and anticipated future demand on bereavement services whether deaths are as a result of coronavirus or from other causes. Callers do NOT need to have previously used hospice services. Information about the Bereavement Helpline can be found on the PDF located here. Information about the Aims and Opening times of the Bereavement Helpline can be found on the PDF here.

Clinical & Community Prevention

Contact Information

Telephone:

For general queries the Commercial Team – People Services can be contacted on 01522 554023.  Please leave a message and the relevant member of the team will get back to you.

Email Address:

For general queries please email commercialteampeopleservices@lincolnshire.gov.uk

Out of Hours:

The Lincolnshire County Council emergency OOH’s number is 01522 782155 which goes through to the Emergency Duty Team.

If you would like to leave a message for the Commercial Team out of hours, you can ring 01522 554023.

Latest Government Guidance

The Government have launched a new portal to help adult social care providers access guidance in a clearly presented way. Information is organised into topics of most frequent concern to providers. That information can be found on www.gov.uk.

Recruitment – Skills for Care

Workforce resilience during the pandemic is one of the most significant risks to the on-going sustainability of care provision across the sector.

Undertaking recruitment during a pandemic is challenging!  Skills for Care have a dedicated section of their website for Recruitment and Retention with lots of useful resources to support you recruit and retain high quality staff. To find out more, go to skillsforcare.org.uk.

Disclosure Barring Services

HOW DBS IS SUPPORTING THE FIGHT AGAINST CORONAVIRUS.  A new central COVID-19 page on GOV.UK has been published to highlight the measures the DBS service have taken so far to support the recruitment of those needed during the coronavirus outbreak. So far it includes:

  • The Safeguarding Factsheet for volunteers
  • The new fast-track check of the Barred Lists
  • The updated ID checking guidance
  • A link to some COVID-19 specific FAQs based on queries they’ve had.

They’ve also included some guidance which may be of particular use.

With the amount of publicity about the numbers of volunteers coming forward in all communities, even if you are not directly involved in NHS or Care support, it may help you answer questions about whether volunteers in your organisations are included.

The DBS page on www.gov.uk will be updated regularly as the situation develops.

Wellbeing Information

Guidance provided by: The Department of Health and Social Care

In light of the current pandemic, the Department of Health and Social Care have made available national resources and guidance, including guidance providing adult social care employers with guidance, tools and advice on how to take care of the wellbeing of staff at work. They can be found here on www.gov.uk.

 Guidance provided by: Skills for Care

Support for registered managers

  • For registered managers, peer support is extremely important. Skills for Care has opened up its members Facebook group to other registered managers and frontline managers in similar roles. This is used to share advice, experiences and good practice.
  • Similarly, registered manager networks can offer local support and are establishing WhatsApp groups to allow registered managers to stay in touch.
  • Skills for Care have also opened a new advice telephone line (0113 241 1260) and email inbox (RMAdvice@skillsforcare.org.uk) to provide registered managers with more support.

Additionally to the information above, Skills for Care provide existing guidance for people who employ their own staff and personal assistants, which include where to find information about local support.

Support for those who work alone

Guidance provided by: Local Government Association

The Local Government Association (LGA), NHS England and NHS Improvement, working together, have produced a comprehensive pack of wellbeing information which can be found here on gov.uk. Resources are to help health and care managers support the wellbeing of staff who may be working under exceptional pressure to do their jobs while at the same time dealing with their own personal situations and emotions.

This information and resource is relevant to all those working across the health and social care sector and can be found here on gov.uk.

Mental Health Single Point of Access

Telephone: 0800 001 4331(open 24/7)

Or you can visit the “Contact Us” section of the NHS website by clicking here.

A new confidential mental health and emotional wellbeing helpline has been launched.

The new helpline, in Lincolnshire, is a joint initiative across health, social care and the third sector, is available 24/7 and can provide emotional support, advice and guidance if you are feeling low, anxious or stressed, and think you might benefit from speaking to someone.

By calling 0800 001 4331 you can speak to a member of a highly trained and experienced team of support workers who will be able to provide appropriate support.

Bereavement Support Helpline

A Bereavement Support Helpline set up by St Barnabas launched on 29th April 2020.

The Bereavement Support Helpline has been created in response to the immediate and anticipated future demand on bereavement services whether deaths are as a result of coronavirus or from other causes. Callers do NOT need to have previously used hospice services. Information about the Bereavement Helpline can be found on the PDF located here. Information about the Aims and Opening times of the Bereavement Helpline can be found on the PDF here.

Strategic

Contact Information

Telephone:

For general queries the Commercial Team – People Services can be contacted on 01522 554023.  Please leave a message and the relevant member of the team will get back to you.

Email Address:

For general queries please email commercialteampeopleservices@lincolnshire.gov.uk

Out of Hours:

The Lincolnshire County Council emergency OOH’s number is 01522 782155 which goes through to the Emergency Duty Team.

If you would like to leave a message for the Commercial Team out of hours, you can ring 01522 554023.

Latest Government Guidance

The Government have launched a new portal to help adult social care providers access guidance in a clearly presented way. Information is organised into topics of most frequent concern to providers. That information can be found on www.gov.uk.

Recruitment – Skills for Care

Workforce resilience during the pandemic is one of the most significant risks to the on-going sustainability of care provision across the sector.

Undertaking recruitment during a pandemic is challenging!  Skills for Care have a dedicated section of their website for Recruitment and Retention with lots of useful resources to support you recruit and retain high quality staff. To find out more, go to skillsforcare.org.uk.

Disclosure Barring Services

HOW DBS IS SUPPORTING THE FIGHT AGAINST CORONAVIRUS.  A new central COVID-19 page on GOV.UK has been published to highlight the measures the DBS service have taken so far to support the recruitment of those needed during the coronavirus outbreak. So far it includes:

  • The Safeguarding Factsheet for volunteers
  • The new fast-track check of the Barred Lists
  • The updated ID checking guidance
  • A link to some COVID-19 specific FAQs based on queries they’ve had.

They’ve also included some guidance which may be of particular use.

With the amount of publicity about the numbers of volunteers coming forward in all communities, even if you are not directly involved in NHS or Care support, it may help you answer questions about whether volunteers in your organisations are included.

The DBS page on www.gov.uk will be updated regularly as the situation develops.

Wellbeing Information

Guidance provided by: The Department of Health and Social Care

In light of the current pandemic, the Department of Health and Social Care have made available national resources and guidance, including guidance providing adult social care employers with guidance, tools and advice on how to take care of the wellbeing of staff at work. They can be found here on www.gov.uk.

 Guidance provided by: Skills for Care

Support for registered managers

  • For registered managers, peer support is extremely important. Skills for Care has opened up its members Facebook group to other registered managers and frontline managers in similar roles. This is used to share advice, experiences and good practice.
  • Similarly, registered manager networks can offer local support and are establishing WhatsApp groups to allow registered managers to stay in touch.
  • Skills for Care have also opened a new advice telephone line (0113 241 1260) and email inbox (RMAdvice@skillsforcare.org.uk) to provide registered managers with more support.

Additionally to the information above, Skills for Care provide existing guidance for people who employ their own staff and personal assistants, which include where to find information about local support.

Support for those who work alone

Guidance provided by: Local Government Association

The Local Government Association (LGA), NHS England and NHS Improvement, working together, have produced a comprehensive pack of wellbeing information which can be found here on gov.uk. Resources are to help health and care managers support the wellbeing of staff who may be working under exceptional pressure to do their jobs while at the same time dealing with their own personal situations and emotions.

This information and resource is relevant to all those working across the health and social care sector and can be found here on gov.uk.

Mental Health Single Point of Access

Telephone: 0800 001 4331(open 24/7)

Or you can visit the “Contact Us” section of the NHS website by clicking here.

A new confidential mental health and emotional wellbeing helpline has been launched.

The new helpline, in Lincolnshire, is a joint initiative across health, social care and the third sector, is available 24/7 and can provide emotional support, advice and guidance if you are feeling low, anxious or stressed, and think you might benefit from speaking to someone.

By calling 0800 001 4331 you can speak to a member of a highly trained and experienced team of support workers who will be able to provide appropriate support.

Bereavement Support Helpline

A Bereavement Support Helpline set up by St Barnabas launched on 29th April 2020.

The Bereavement Support Helpline has been created in response to the immediate and anticipated future demand on bereavement services whether deaths are as a result of coronavirus or from other causes. Callers do NOT need to have previously used hospice services. Information about the Bereavement Helpline can be found on the PDF located here. Information about the Aims and Opening times of the Bereavement Helpline can be found on the PDF here.

Children’s Services

More information will be available soon.

Other Information

Business Continuity Planning

Business Lincolnshire Growth Hub

Business Continuity Management Toolkit

Deprivation of Liberty (DoLS)

Code of Practice

Guide for the person concerned

Guide for carers/family members

Guide for relevant person’s representative

Guide for hospitals and care homes

Making decisions: The Independent Mental Capacity Advocate (IMCA) service

Guidelines for record keeping and completing the set of forms

Deprivation of Liberty Practical Guide

DoLS Form 1 and 4

RiPfA DoLS leaflet

Information Sheet for Providers post Cheshire

Helpful Websites

Access Your Future – Wheels to Work Scheme

Alzheimer’s Society

National Autistic Society

Community Transport Association

National Dementia Action Alliance

Dementia Friends Champions

Procurement Lincolnshire

Social Care Institute for Excellence (SCIE)

Skills for Care

Think Local Act Personal (TLAP)

Community Transport

Key Documents

Community Supported Living – Short Form of Agreement 2018

CSL Open Select List Call off Terms Final 2018

CSL Provider Overview – For Providers

Medication Management Standards for Community Based Services (Adults)

Rate Review Letter 2018-2021

Schedule 2 – Pricing Schedule

Short Form of Agreement 2018-2021

The Medication Management Standards for Adult Residential & Nursing Care Homes (including Day Services) in Lincolnshire – to follow

Schedule 9 – Third Party Agreement

Framework Agreement 2018

Managing Provider Failure Policy

Click here to view the Managing Provider Failure policy

Online Vacancy Recording

Click here to view Online Vacancy Recording

Community Supported Living Data Submission

Click here to view Community Supported Living Data Submission