September 2020

This section provides a summary of how to use this Adults Policies, Procedures and Practice (APPP) resource, and its main features.


Finding your way around this Site

This site is divided into different sections. On the home page there are eight buttons:

When you are in the Policies and Procedures section, there are a number of tabs on the left side of the screen when viewed on larger screens or by clicking on the lined box in the top right corner on smaller screens (such as phones or tablets):

  • Home contains the introduction page of the policies and procedures section. It also includes Using this APPP which gives information about using this site, and Register with Us to receive notification when this APPP is updated.
  • Contents contains the policies, procedures and practice guidance chapters. These are divided into sections which can be viewed by clicking on the arrow on the right of ‘Contents’;
  • Resources provides a range of relevant supporting information (see below). The different sections can also be viewed by clicking on the arrow on the right of ‘Resources’;
  • Contact has a contact form for you to send a message to the Lincolnshire Adult Care staff who oversee the coordination of this APPP, should you have a comment or suggestion you wish to make.

Accessibility Options

This resource has a number of different options to aid online reading. When you are on the home page, choose ‘Accessibility’ drop down menu on the right side of the screen. There is large text, green, blue or pink backgrounds, yellow text on a black background or you can return to the default setting. You can use large text with any of the other options.

In addition, the site is designed to be accessible for users of text only and screen reader software programs which allow blind or visually impaired users to read the text that is displayed on the computer screen with a speech synthesizer or braille display. Our content is consistently structured, including headings, which makes using the software on our site easier. Also, when viewed though screen reader software, every page has a ‘Skip to main content’ link which allows software users to go straight to the main content of that page instead of receiving the full navigation options every time. Please share this information with blind or visually impaired colleagues.

Using the APPP Resource on Mobile Phones and Tablets

This resource works well on internet enabled mobile phones and tablets by typing in the weblink in the internet address bar. When used on a mobile phone, the website will immediately convert into a mobile phone friendly version, where the tabs sit behind the Menu button. If it does not work straightaway, tap on the refresh circle in the address bar.

If your phone or tablet has a reader option (it may be an ‘R’ or say ‘Reader’ in the address bar, you may have to install it), tap on it and it will convert the text into a more easy to read version for phones or tablets.


The Resources section contains a number of links and documents to supplement the information in chapters. It includes

For ease of use, if you can open the resource in two tabs next to each other you can click on the Resources section to consult related resources without leaving the chapter you are reading.


With each revised edition of this APPP resource, we indicate which chapters are new or have been updated. This information is available in the table below and at the top of the chapter. Where a chapter has specific amendments in particular sections these are referenced. Where a chapter has been changed in quite a number of places it is just noted that it has been amended as a result of local review.

If you cannot find the information you are looking for, please use the Search facility.

September 2020

New chapter  Detail
Extra Care Housing This chapter outlines Extra Care facilities in Lincolnshire.

February 2020

Chapter Detail
Amended chapters
The Council’s Business Plan This chapter has been revised as a result of local review.
Democratic Context Section 6, The Principal Social Worker section has been updated.
Performance and Intelligence Section 2, Adult Social Care Outcomes Framework (ASCOF) has been amended to note that the Framework is under review in 2020.
Safeguarding Children Section 3, Making an Early Help Referral has been updated to include contact information for the TAC Team and Early Help Consultants.
Establishing Ordinary Residence This chapter was amended to add a new Section 3, Key Resources.
The Wellbeing Service This chapter was amended to add a diagram – Wellbeing Lincs – a Year in Numbers.
Benefits and Economic Wellbeing Section 1, Introduction has been revised and also now includes links to local websites.
Motability Scheme This chapter was amended to reflect changes in relation to Wheelchair Accessible Vehicles (WAV).
Deprivation of Liberty Safeguards This chapter has been amended to include reference to the Liberty Protection Safeguards, as above.
Support Planning, Reviewing and Supporting Carers This chapter was amended to include a new Section 3, Support and Resources.
Equipment This chapter has been updated to include information about the Non Contract Special Flowchart in Section 1, Introduction.
Arranging Care and Support Services: Introduction This chapter was updated to include a new paragraph at the end of Section 3, Identifying and Arranging Support Services about taking a holistic approach.
Direct Payments Section 3, Prepaid Cards Introduction has new information about the Know Your Customer Process and existing customers. Section 4, Personal Health Budgets has new information about who has the right to a PHB.
Community Support Services Section 3, Time Banding Pilot has been updated to include a new zone; Zone 7 Hykeham.
Transport This chapter was amended to include reference in Section 1, Referral for Transport Provision to transport being agreed as part of a person’s Care and Support Plan.
Shared Lives Contact details in Section 3, How to Make a Referral have been updated.
Learning Disability Services This chapter has been updated throughout as a result of local review.
Responsibilities to People in Prisons and other Custodial Settings Section 3, Delivering Section 76 of the Care Act in Lincolnshire has been updated as a result of local review; names have been amended.
Death of a Service User A new section 2.1 Learning Disabilities Service has been added about action to be taken if a service user in the service dies.
Family Group Conference Section 3, Referral Criteria has been updated to include carer breakdown and a new Section 7, Family Group Conference Flowchart has been added.
Telephone Use, GCSx and Secure Email and Lone Worker Alarms Section 3, Lone Worker Alarms has been updated.
Local Contacts This section has been updated.

If you wish to make a change to a chapter, or write a new one please first speak to your manager, or send a message to your colleagues who lead on the development of this APPP for Lincolnshire via the Contact Form.

The chapter you wish to amend must be copied into Word and amended using track changes. Click here Making Changes to Chapters for information about how to make the changes in the way we require.

Date of Next Revision

This APPP is usually updated every six months. The next revision of this resource should be available, therefore, in August 2020, but due to COVID-19 this has been delayed until further notice.


On the home screen, type in the word or phrase you are looking for in the ‘Search’ facility and press ‘Enter’. It will bring up a list of all the chapters where it appears. Click on the one you want. The word / phrase will remain highlighted in the chapter. If you want to narrow down your search add ” around the word, for example “safeguarding”.

If you want to search for specific text within a chapter or a pdf document, you can also press ‘Ctrl’ and ‘f’ together. A box will appear in the top right of your screen. Type in the word / phrase you want to find and press ‘Enter’. The number of times it appears in the chapter will be displayed next to your word. Use the up and down arrows next to it to find all the references.

Register with Us

We recommend you ‘Register with Us‘. This enables us to notify you that your APPP resource has been updated, which is usually every six months. By submitting this information, you will only receive email notifications from us in relation to APPP updates and your information will not be given to any third parties.


This resource has been designed to be used online. It is easier to update web-based procedures rather than a hard-copy manual, and version control is very effectively managed. Reducing or eliminating printing cuts costs, as well as preserving valuable resources.

If you print a chapter, to take to a meeting for example, please note it will have a water mark stating it is valid for 72 hours only and the date it was printed. Whilst APPP resources are usually updated every six months, there may be occasions when it is updated urgently as a result of a Safeguarding Adults Review or inspection recommendation, so it is important to be sure that you are using the most recent copy. That is why we recommend that if you have to print a chapter, you no longer refer to it after that time.


The chapter content in this resource can be accessed, downloaded and printed unchanged, on a temporary basis. Any content printed or downloaded may not be sold, licensed, transferred, copied or reproduced in part or in whole in any manner or format without the prior written permission of Lincolnshire County Council and Policy Partners Project Ltd.