This section provides a summary of how to use this Adults Policies, Procedures and Practice (APPP) resource, and its main features.
- Finding your way around this Site
- Accessibility Options
- Using the APPP Resource on Mobile Phones and Tablets
- Date of First Revision
- Register with Us
This site is divided into different sections. On the home page there are eight buttons:
- Policies and Procedures – which contains policies, procedures and practice guidance for Lincolnshire Adult Care;
- Hot Topics – local information to support practice in Adult Care in Lincolnshire.;
- Safeguarding – safeguarding information for Lincolnshire.;
- Forms Library – Lincolnshire Adult Care document store;
- Useful Resources and Links – all Adult Care information and advice available to the public in Lincolnshire;
- Mosaic Guidance and Training Hub – information for working in Mosaic;
- Professional Support and Development – information and learning to support you in your role;
- Providers Area – Information and resources for Providers.
When you are in the Policies and Procedures section, there are a number of tabs on the left side of the screen when viewed on larger screens or by clicking on the lined box in the top right corner on smaller screens (such as phones or tablets):
- Home contains the introduction page of the policies and procedures section. It also includes Using this APPP which gives information about using this site, and Register with Us to receive notification when this APPP is updated.
- Contents contains the policies, procedures and practice guidance chapters. These are divided into sections which can be viewed by clicking on the arrow on the right of ‘Contents’;
- Resources provides a range of relevant supporting information (see below). The different sections can also be viewed by clicking on the arrow on the right of ‘Resources’;
- Contact has a contact form for you to send a message to the Lincolnshire Adult Care staff who oversee the coordination of this APPP, should you have a comment or suggestion you wish to make.
This resource has a number of different options to aid online reading. When you are on the home page, choose ‘Accessibility’ drop down menu on the right side of the screen. There is large text, green, blue or pink backgrounds, yellow text on a black background or you can return to the default setting. You can use large text with any of the other options.
In addition, the site is designed to be accessible for users of text only and screen reader software programs which allow blind or visually impaired users to read the text that is displayed on the computer screen with a speech synthesizer or braille display. Our content is consistently structured, including headings, which makes using the software on our site easier. Also, when viewed though screen reader software, every page has a ‘Skip to main content’ link which allows software users to go straight to the main content of that page instead of receiving the full navigation options every time. Please share this information with blind or visually impaired colleagues.
This resource works well on internet enabled mobile phones and tablets by typing in the weblink in the internet address bar. When used on a mobile phone, the website will immediately convert into a mobile phone friendly version, where the tabs sit behind the Menu button. If it does not work straightaway, tap on the refresh circle in the address bar.
If your phone or tablet has a reader option (it may be an ‘R’ or say ‘Reader’ in the address bar, you may have to install it), tap on it and it will convert the text into a more easy to read version for phones or tablets.
The Resources section contains a number of links and documents to supplement the information in chapters. It includes
- Case Law and LGSCO Reports – information about case law and key reports in relation to the Local Government and Social Care Ombudsman investigations into complaints against local authorities;
- Case Studies – currently populated by case studies from the Care and Support Statutory Guidance 2014;
- CQC Standards and KLOEs – information about the purpose and functions of the CQC.
- Glossary – definitions and key terms used in the manual;
- Integrated Care – links to organisations and documents related to the health and social care integration agenda;
- Legislation – links to relevant legislation;
- National Guidance and Inquiries – links to national guidance, particularly from ADASS, LGA and SCIE;
- Organisations – links to websites for relevant national organisations;
- Provider Resources – links to guidance and other information and national organisations who provide services and support to provider services;
- Research and Report Briefings – written by the Policy Partners Project and our associates to reflect current issues or recently released research reports;
- Safeguarding Adults Reviews and Inquiry Reports – links to significant SARs.
For ease of use, if you can open the resource in two tabs next to each other you can click on the Resources section to consult related resources without leaving the chapter you are reading.
With each revised edition of this APPP resource, we indicate which chapters are new or have been updated. This information is available in the table below and at the top of the chapter. Where a chapter has specific amendments in particular sections these are referenced. Where a chapter has been changed in quite a number of places it is just noted that it has been amended as a result of local review.
If you cannot find the information you are looking for, please use the Search facility.
|Extra Care Housing||This chapter outlines Extra Care facilities in Lincolnshire.|
|The Council’s Business Plan||This chapter has been revised as a result of local review.|
|Democratic Context||Section 6, The Principal Social Worker section has been updated.|
|Performance and Intelligence||Section 2, Adult Social Care Outcomes Framework (ASCOF) has been amended to note that the Framework is under review in 2020.|
|Safeguarding Children||Section 3, Making an Early Help Referral has been updated to include contact information for the TAC Team and Early Help Consultants.|
|Establishing Ordinary Residence||This chapter was amended to add a new Section 3, Key Resources.|
|The Wellbeing Service||This chapter was amended to add a diagram – Wellbeing Lincs – a Year in Numbers.|
|Benefits and Economic Wellbeing||Section 1, Introduction has been revised and also now includes links to local websites.|
|Motability Scheme||This chapter was amended to reflect changes in relation to Wheelchair Accessible Vehicles (WAV).|
|Deprivation of Liberty Safeguards||This chapter has been amended to include reference to the Liberty Protection Safeguards, as above.|
|Support Planning, Reviewing and Supporting Carers||This chapter was amended to include a new Section 3, Support and Resources.|
|Equipment||This chapter has been updated to include information about the Non Contract Special Flowchart in Section 1, Introduction.|
|Arranging Care and Support Services: Introduction||This chapter was updated to include a new paragraph at the end of Section 3, Identifying and Arranging Support Services about taking a holistic approach.|
|Direct Payments||Section 3, Prepaid Cards Introduction has new information about the Know Your Customer Process and existing customers. Section 4, Personal Health Budgets has new information about who has the right to a PHB.|
|Community Support Services||Section 3, Time Banding Pilot has been updated to include a new zone; Zone 7 Hykeham.|
|Transport||This chapter was amended to include reference in Section 1, Referral for Transport Provision to transport being agreed as part of a person’s Care and Support Plan.|
|Shared Lives||Contact details in Section 3, How to Make a Referral have been updated.|
|Learning Disability Services||This chapter has been updated throughout as a result of local review.|
|Responsibilities to People in Prisons and other Custodial Settings||Section 3, Delivering Section 76 of the Care Act in Lincolnshire has been updated as a result of local review; names have been amended.|
|Death of a Service User||A new section 2.1 Learning Disabilities Service has been added about action to be taken if a service user in the service dies.|
|Family Group Conference||Section 3, Referral Criteria has been updated to include carer breakdown and a new Section 7, Family Group Conference Flowchart has been added.|
|Telephone Use, GCSx and Secure Email and Lone Worker Alarms||Section 3, Lone Worker Alarms has been updated.|
|Local Contacts||This section has been updated.|
|Quality Practice Standards||This chapter was revised to add information about accessing a print friendly version of the Quality Practice Standards.|
|Safeguarding Children||This chapter has been updated to include four additional key points, at the top of the chapter.|
|Access to Information, Advice and Services: Introduction||This chapter was revised to add an additional last paragraph in Section 4, Factsheets and Customer Guides.|
|Supporting People to Engage with Adult Care||This chapter has been revised to include additional information in Section 4.1, Useful Contacts.|
|Benefits and Economic Wellbeing||Section 1.1 Carer benefits and entitlements has been revised to add a link to the Money Advice Service website.|
|Motability Scheme||Section 2, Motability Car Leases and Wheelchair Accessible Vehicles and Section 3, Motability Scooter and Powered Wheelchair Leases have been updated.|
|NHS Continuing Healthcare (CHC): Introduction||Section 1, Introduction – the last three paragraphs have been updated to reflect revised local agencies and processes.|
|Knowledge and Awareness for Adult Care Practitioners||This chapter has been revised as a result of local review.|
|NHS Continuing Healthcare Checklist||This chapter has been revised as a result of local review.|
|Commissioning Healthcare||This chapter has been revised as a result of local review.|
|Identifying a Case Coordinator||This chapter has been revised as a result of local review.|
|Decision Support Tool||Paragraph 6 was added, regarding submission of the Checklist.|
|Fast Track Pathway||This chapter was revised to remove the Joint Funding section. This is now a separate chapter (see new chapters below).|
|NHS Continuing Healthcare Reviews||This chapter was revised to remove the Ordinary Residence section. This is now a separate chapter (see new chapters below).|
|Direct Payments||This chapter has been amended as a result of local review. Key Points, Section 1, Introduction and Section 4, Personal Health Budgets have been updated.|
|Financial Considerations regarding Residential Care||A new Section 3.1 Universal Deferred Payment was added.|
|Charging and Financial Assessment||This chapter was revised as a result of local review. Section 3.4, Unpaid customer contributions to residential care and Section 6, Debt Recovery and Credit Control are new.|
|Reviewing Care and Support: Introduction||Key Points were added at the top of the chapter.|
|Supervision and Appraisal||Section 2, Supervision, Section 3, Direct Observation of Practice and Section 4, Appraisal have all been updated.|
|Instructing Legal Services||This chapter was amended to add reference to seeking authorisation before contacting legal services.|
|Telephone Use, GCSx and Secure Email, Reliance Alarms||Section 2, Secure Email and Section 3, Lone Worker Alarms have been updated.|
|Joint Funding||This chapter provides information about a package of care funded jointly by the NHS and the local authority.|
|Funded Nursing Care||This chapter outlines funding provided by the NHS to care homes with nursing, to care provided by a registered nurse.|
|Ordinary Residence||This chapter was previously in the NHS Continuing Healthcare Reviews chapter.|
|Shared Lives||This chapter outlines the Shared Lives service in Lincolnshire.|
In addition to the above procedural amendments, all of the chapters have been reviewed for this edition.
|Quality Practice Standards||This chapter was revised throughout as a result of local review.|
|The Council’s Business Plan||Section 1, Introduction has been revised as a result of local review.|
|Assuring Quality||Section 1, Introduction has been revised as a result of local review.|
|Performance and Intelligence||This chapter was revised throughout as a result of local review.|
|Establishing the Correct Area Team||This chapter was revised throughout as a result of local review.|
|Reablement||This chapter was revised as a result of a local review. In particular, Section 6, Integrated Community Team Health Based Rehabilitation Service is new.|
|Transitional Care||This chapter was revised throughout as a result of local review.|
|Consent and Capacity||This chapter was revised throughout as a result of local review.|
|Mental Capacity Assessments||This chapter was significantly revised as a result of local review.|
|Best Interests Decisions||This chapter was revised throughout as a result of local review.|
|Deprivation of Liberty Safeguards||This chapter was revised throughout as a result of local review.|
|Assessment: Introduction||This chapter was revised as a result of local review. In particular, Section 1, Introduction is new.|
|Screening and Allocation||This chapter was revised as a result of local review. In particular, Section 3, Pending Allocation: Pre-Allocation letter and Section 4, Pre-Assessment Information and Advice are new.|
|Strengths Based Assessment||This chapter was rewritten as a result of local review.|
|Assessment and Eligibility||This chapter was revised as a result of local review.|
|Gaining Consent||This chapter was revised as a result of local review.|
|NHS Continuing Healthcare Checklist||This chapter was revised as a result of local review.|
|Identifying a Case Coordinator||This chapter was revised as a result of local review.|
|Commissioning Healthcare||This chapter was revised as a result of local review.|
|Telecare||This chapter has been revised as a result of local review. In particular, Section 2, Telecare Funding and Section 3, Identifying Risks are new.|
|Care and Support Planning and Personal Budgets: Introduction||Section 1, Introduction has been revised as a result of local review.|
|Personalisation||This chapter has been revised as a result of local review. In particular, Section 2, Making it Real is new.|
|Personal Outcomes||This chapter has been revised as a result of local review. In particular, Section 5, Resources for Social Workers and Health and Social Care Practitioners to Support Outcomes-focused Practice is new.|
|Care and Support Planning||This chapter has been revised as a result of local review. In particular, Section 2, What is Care and Support Planning? and Section 3, What should be included in the Care and Support Plan? are new.|
|Agreeing the Personal Budget and Care and Support Plan||This chapter has been revised as a result of local review.|
|Reviewing Care and Support: Introduction||This chapter was revised as a result of local review.|
|Checking the Effectiveness of Support Arrangements||This chapter has been revised as a local review.|
|Procedures for Reviews and Reassessments||This chapter has been revised as a result of local review. In particular, Section 1, General Principles of Review and Reassessment has been revised and Section 3, Reviews for Self-Funders is new.|
|Hospitals||This chapter has been updated throughout as a result of local review.|
|Family Group Conference||This chapter has been revised as a result of local review. In particular, Section 3, Referral Criteria has been rewritten.|
|Sensory Impairment||This chapter was revised to include referral information.|
|Recording Guidance||This chapter has been revised as a result of local review. In particular, Section 3, Recording Conversations is new.|
|Telephone Use, GCSx and Secure Email, Reliance Alarms||This chapter has been revised as a result of local review and a new section on secure email was added.|
|Integrated Neighbourhood Working||This chapter outlines the key points and principles of integrated neighbourhood working, and provides a map of the neighbourhood teams.|
|Frailty and the Lincolnshire Frailty Pathway||This chapter outlines the key issues in relation to frailty, including definitions, screening, assessment and the Lincolnshire Frailty Pathway.|
|Dementia Family Support Service||This chapter outlines the service provided by the Dementia Family Support Service in Lincolnshire.|
|Customer Finances: Introduction||This chapter outlines information and advice and benefits and economic wellbeing.|
|Charging and Financial Assessment||This chapter outlines the key considerations when undertaking financial and charging assessments with adults and their carers.|
|Financial Considerations regarding Residential Care||This chapter outlines the main issues when considering residential care funding.|
|Financial Considerations regarding Non-residential Care||This chapter outlines the main issues when considering non-residential care funding.|
|Managing Customer Affairs||This chapter outlines appointeeships, Court of Protection and protection of property.|
|Self-funders||This chapter outlines the main considerations for self-funders of social care services.|
|Checking the Effectiveness of Support Arrangements||This chapter outlines the main issues when checking the effectiveness of support arrangements.|
|No Recourse to Public Funds||This chapter outlines the main issues concerned when working with someone who may not have recourse to public funds.|
|Continuing Professional Development||This chapter outlines the key issues of the Continuing Professional Development programme.|
If you wish to make a change to a chapter, or write a new one please first speak to your manager, or send a message to your colleagues who lead on the development of this APPP for Lincolnshire via the Contact Form.
The chapter you wish to amend must be copied into Word and amended using track changes. Click here Making Changes to Chapters for information about how to make the changes in the way we require.
This APPP is usually updated every six months. The next revision of this resource should be available, therefore, in August 2020, but due to COVID-19 this has been delayed until further notice.
On the home screen, type in the word or phrase you are looking for in the ‘Search’ facility and press ‘Enter’. It will bring up a list of all the chapters where it appears. Click on the one you want. The word / phrase will remain highlighted in the chapter. If you want to narrow down your search add ” around the word, for example “safeguarding”.
If you want to search for specific text within a chapter or a pdf document, you can also press ‘Ctrl’ and ‘f’ together. A box will appear in the top right of your screen. Type in the word / phrase you want to find and press ‘Enter’. The number of times it appears in the chapter will be displayed next to your word. Use the up and down arrows next to it to find all the references.
We recommend you ‘Register with Us‘. This enables us to notify you that your APPP resource has been updated, which is usually every six months. By submitting this information, you will only receive email notifications from us in relation to APPP updates and your information will not be given to any third parties.
This resource has been designed to be used online. It is easier to update web-based procedures rather than a hard-copy manual, and version control is very effectively managed. Reducing or eliminating printing cuts costs, as well as preserving valuable resources.
If you print a chapter, to take to a meeting for example, please note it will have a water mark stating it is valid for 72 hours only and the date it was printed. Whilst APPP resources are usually updated every six months, there may be occasions when it is updated urgently as a result of a Safeguarding Adults Review or inspection recommendation, so it is important to be sure that you are using the most recent copy. That is why we recommend that if you have to print a chapter, you no longer refer to it after that time.
The chapter content in this resource can be accessed, downloaded and printed unchanged, on a temporary basis. Any content printed or downloaded may not be sold, licensed, transferred, copied or reproduced in part or in whole in any manner or format without the prior written permission of Lincolnshire County Council and Policy Partners Project Ltd.