Thank you for visiting the Adult Care and Community Wellbeing COVID-19 page. Please find below information, advice and guidance for all colleagues to follow during this time.




(Last updated: 05/02/2021)

This section provides guidance and sets out the underpinning principles which inform Adult Care and Community Wellbeing processes during the COVID 19 pandemic. Wherever possible, the guidance in this section is common to all teams, service areas and settings across Adult Care.



National Guidance and Support

This guidance is for everyone. It advises on measures we should all be taking to reduce the transmission of coronavirus (COVID-19).

Coronavirus (COVID-19): guidance and support – gov.uk

Current restrictions: what you need to know – gov.uk

Stay at home: guidance for households with possible or confirmed coronavirus (COVID-19) infection – gov.uk

Easy read guides to help you stay safe and well – mencap.org.uk

Coronavirus support and services – lincolnshire.gov.uk


Coronavirus Useful Information and Advice

A guidance section for staff has been set up on the Coronavirus – working from home page (LCC Intranet). This is to ensure that the relevant guidance and up to date information can be accessed from one central place.


Adult Care and Community Wellbeing COVID-19 Working Groups

Working groups are in place to report issues daily to Senior Leadership to speed up actions and decision making where possible. Senior Leadership group then escalates direct to Corporate Leadership Team where there are issues which cannot be addressed in the working groups or by Adult Care and Community Wellbeing Senior Management Team.

If you have any ideas or questions that your line manager is unable to implement or resolve, they should escalate these via their line manager so that where needed, information can be fed into the subgroups of the Local Resilience Forum’s Health Care Cell.



(Last updated: 05/02/2021)



Adult Safeguarding arrangements in Lincolnshire

Safeguarding is everyone’s business, so it is important that we remain alert to possible abuse or neglect concerns. Local Authorities, social care providers, the health voluntary sector and our communities must continue work to prevent and reduce the risk of harm to people with care and support needs, including those affected by COVID-19. The Adult Safeguarding Briefing Note (LCC Intranet) sets out the arrangements in Lincolnshire.


Guidance on managing and prioritising Safeguarding Referrals during COVID-19

The Guidance on Managing and Prioritising Safeguarding Referrals during COVID-19 (LCC Intranet) sets out how Lincolnshire County Council (LCC) Adult Safeguarding Team will manage and prioritise safeguarding adult referrals during the COVID-19 pandemic. This guidance has been agreed by the Executive Director of Adult Care and Community Wellbeing and the Principal Social Worker to ensure the same level of safeguarding oversight and application of Section 42 to the people of Lincolnshire during this exceptional period.


Hospital Discharge Safeguarding

The Section 42 duty requires consideration of the following criteria under Section 42 (1) and (2) of the Care Act (2014):

S42 (1) whether there is “reasonable cause to suspect” that an adult

  1. has needs for care and support
  2. is experiencing, or is at risk abuse or neglect, and
  • as a result of their needs is unable to protect themselves

Where this criteria is met, S42 (2) requires the local authority to make (or cause to be made) whatever enquiries are necessary, deciding whether action is necessary and if so what and by whom.

In some circumstances, this duty may be triggered by an unsafe discharge. The Adult Safeguarding and Unsafe Discharge document (LCC Intranet) gives guidance on when these circumstances might occur.


Continuing Health Care Safeguarding

The CHC safeguarding email has now changed to lccg.chcsafeguarding@nhs.net


Police Safeguarding Hub

In light of the continued government restrictions around COVID-19, and the working practices of the Police Safeguarding Hub, external access is now just by email until further notice. Upon receipt of an email a member of the PSH will be in contact. The email is PVP-PSH@lincs.pnn.police.uk


BASW Safeguarding Guidance

The Guidance for Safeguarding Adults during Covid-19 Pandemic has been developed by the British Association of Social Workers (BASW) in consultation with practitioners, managers, academics and sector leaders to help social workers in any role or setting to safeguard adults.

The pandemic is putting pressure on safeguarding and is raising new safeguarding issues. This guidance anchors social workers by grounding their work in the purpose and ethics of social work, and by highlighting the support needed for social workers. This is generic guidance for all social workers across the UK.


Legal and Legislation

(Last updated: 28/07/2020)



Coronavirus Act 2020 and Care Act Easements

NOTE: these are not enacted in Lincolnshire

What are Care Act Easements?

The Coronavirus Act relaxes some of the duties placed on local authorities to comply with their duties under the Care Act once it is decided by the Government that they can be activated. These are termed “Easements”.

While these may be enacted in the future in Lincolnshire this is very much a last resort and the decision to do so will be made by the Executive Director and Leader of the Council with input from the Principal Social Worker and partner agencies.


Statutory Responsibilities

As the Care act Easements have not been enacted in Lincolnshire this means that we must continue to meet our Statutory Care Act Duties. We must continue to undertake assessments, reviews, care and support planning and safeguarding enquiries amongst other things in line with our duties.

Lincolnshire County Council and providers will continue to do everything we can to meet all the needs in line with the Care Act. LCC continues to have a vital role in providing care and support for some of the most vulnerable people in society.


What has changed?

We are still working under the Care Act Duties.  However, where safe and appropriate, practitioners should undertake assessments, reviews and support plans remotely. This decision should be made considering risk and using your professional judgement / curiosity alongside discussion with your Lead Practitioner. You must record on the person’s record that you have had a conversation with the person / representative and reasons for undertaking the assessment, review etc. remotely or in person.

If you undertake a visit in person you must follow the visit guidance and guidance on the use of PPE.


Where teams are having difficulty working safely please speak to your Line Manager who will provide advice and support or escalate for further advice.

Where can I find out more?

For more information, see Care Act easements: guidance for local authorities. Please note that these easements have not been enacted in Lincolnshire at this time.

The guidance should be read in conjunction with Responding to COVID-19: the ethical framework for adult social care. Although the ethical framework was developed in light of the pandemic, it is a useful framework for social workers and social care practitioners at all times.


Mental Capacity Act (2005) (MCA) and Deprivation of Liberty Safeguards (DoLS)

The Mental Capacity Act (2005) (MCA) and deprivation of liberty safeguards (DoLS) during the coronavirus (COVID-19) pandemic guidance is only valid during the COVID-19 pandemic and applies to those caring for adults who lack the relevant mental capacity to consent to their care and treatment. The guidance applies until withdrawn by the Department of Health and Social Care (DHSC). During the pandemic, the principles of the MCA and the safeguards provided by DoLS still apply.


Guidance on the Mental Health Act under COVID-19

As a consequence of unprecedented times which have arisen as a result of Covid-19 pandemic, this extraordinary protocol is jointly agreed between Lincolnshire County Council (‘the Council’) and Lincolnshire Partnership NHS Foundation Trust (‘the Trust’) to ensure the ongoing timely delivery of formal assessments in accordance with Mental Health Act 1983 (‘MHA’).  It is intended the provisions provided for within this protocol apply only throughout the duration of the pandemic and its recovery period.

COVID-19 Use of digital technology for video Mental Health Act assessments and use of electronic signatures for application of the Mental Health Act 1983 Protocol: 2020

Legal guidance for mental health, learning disability and autism, and specialised commissioning services supporting people of all ages during the coronavirus pandemic


Department of Health and Social Care Guidance

Coronavirus COVID-19: adult social care guidance

The above link brings together coronavirus (COVID-19) guidance published by the Department of Health and Social Care (DHSC) and Public Health England (PHE) for the adult social care sector and other relevant guidance.


Cases of interest

The Cases of interest document (LCC Intranet) includes two cases:

  • Authorisation granted depriving individual of liberty during COVID-19 pandemic (Court of Protection)
  • COVID-19: Hospital entitled to seek injunction removing patient with confirmed care package (High Court)


Operational incl Hospitals

(Last updated: 28/07/2020)



Coronavirus Act 2020 and Care Act Easements

Lincolnshire County Council currently has not enacted Care Act Easements. Information about what Care Act Easements are, statutory responsibilities, and the Ethical Framework can be found in the Legal and Legislation section.

Lincolnshire County Council is still working under the Care Act Duties. Where safe and appropriate practitioners should undertake assessments, reviews and support plans remotely. This decision should be made considering risk and using your professional judgement / curiosity alongside discussion with your Lead Practitioner. You must record on the person’s record that you have had a conversation with the person / representative and reasons for undertaking the assessment, review etc. remotely or in person.

If you undertake a visit in person you must follow the visit guidance and guidance on the use of PPE. Where teams are having difficulty working safely, speak to your Line Manager who will provide advice and support or escalate for further advice.


Vulnerable Persons and RAG Rating Process

The RAG (Red, Amber, Green) Rated Vulnerable Persons List will be provided to Operational Teams every Tuesday and Thursday. The report is required to be reviewed on a regular basis. This will allow for:

  • consideration of new service users who do not have a RAG rating to be risk assessed and a RAG rate applied.
  • review and adjustment of RAG rated scores if service user and carer circumstances alter.

Adult Care Vulnerable Persons and Follow Up RAG Rating Process during Covid 19 Pandemic (LCC Intranet)


Contingency Case Note

The COVID 19 Contingency Case Note document (LCC Intranet) is intended to be used as a prompt / guide for things which are important to consider and capture when completing the case note. Remember professional judgement and curiosity are some of the most important tools you have!


Visit Guidance

Face to face visits should be kept to a minimum and only take place once all other options have been considered. Any visits should be based on the risk to the individual and should give due consideration to the protection of staff.  The Face to Face Visit Guidance (LCC Intranet) should support decision making and be considered in conjunction with the full advice detailed in the embedded document.

Should a face to face visit be needed, ensure the flowchart in Appendix A of the guidance is followed to determine whether Personal Protective Equipment (PPE) will be needed. The home visit checklist should be completed in Mosaic by the practitioner and authorised by their line manager before any visit is undertaken.


Checking the effectiveness of support arrangements

Please see Checking the effectiveness of support arrangements in Adult Care Procedures.


Reviews for ongoing support

Please see Procedures for reviews and reassessments in Adult Care Procedures.

Undertaking 1-2 week follow ups and 6-8 week reviews since the start of lockdown and going forward, visits that are not essential, for pieces of work like; assessments, support plans, reviews and all other work should be undertaken via telephone where possible.

Continue to follow the home visit guidance.  This needs to be considered on an individual case by case basis in conjunction with the home visit guidance / risk assessment and discussed with the line manager. While the procedures manual guidance states that some reviews should not be carried out over the phone, the home visit guidance supersedes this while we are operating under social distancing measures.


Continuing Healthcare (CHC) – Important Update

How do I access CHC funding / support? (Adult Frailty and Long Term Conditions only)

Due to the COVID-19 outbreak, emergency measures for CHC were introduced by the Government. This includes the cessation of all CHC assessments.

However CCGs are now looking at recovery processes and the following are for immediate action.


Completing Checklists

Practitioners should complete Checklists where it is appropriate and send them to the CHC Team as they were doing pre-COVID. This means both negative and positive Checklists.  Where the Checklist is positive an Adult Care Needs Assessment must also be sent. Also ensure the CHC Monitoring Form in Mosaic is completed.

The CHC Checklist helpful guide (LCC Intranet) will support you in your decision as to whether it is appropriate for a Checklist to be completed.

Where practitioners submit a positive checklist and believe that an individual in their own home or in a placement requires healthcare that can’t be provided through community health services, they should contact CHC either by email at liwccg.chc@nhs.net or by phone 01522 515344. Ask to speak to one of the CHC managers/Band 7. You may be given another number to phone or they may take your number for someone to call back.

Once in contact you will be able to discuss the person and what additional healthcare you believe they need.  If the manager/Band 7 agrees that additional health care is required they will be able to agree it on a ‘funding without prejudice’ basis. On-going funding will be dependent on the outcome of a future DST.

This process also applies where FNC is required for an individual to move to a nursing placement from their own home and where an individual needs to move from a residential (care only) placement to a nursing bed.  Or District Nurses can complete the paperwork for emergency FNC. If has been identified that an individual in residential care requires FNC this can be accesses via an emergency FNC route if newly identified needs require an immediate change. If it is not an emergency a checklist and DST can be completed.

Where COVID monies has been agreed to provide care on discharge or avoid a hospital admission this will be for a 6 week period during which time both Health and Social Care are expected to complete the appropriate assessments and determine the persons longer term funding responsibility.

Following conversations where funding agreement is reached, please confirm the agreement by email with reference to ‘funding without prejudice’ or you can send an email to them to confirm the agreement.


Requests to jointly review / complete Checklists

The CHC team will continue to send requests for Adult Care practitioners to participate in Microsoft Team meetings to review existing positive Checklists and complete new ones for those people who have had their care funded through COVID-19 monies (either through health or LCC), or urgent funding from the CCG.

Positive Checklists are being reviewed as due to the time that has passed since some of them were completed the person’s needs may have changed and they may no longer screen in for a DST to be completed. Whilst some of these Checklists may have been completed by a community nurse the CHC team want to ensure there is a joint approach with LCC Adult Care in reviewing them to ensure that DSTs are only completed where essential and to help prevent disagreements and disputes on outcomes.

Note: Information should be gathered prior to the meeting to inform decision making.


When can we contact CHC colleagues?

CHC office staff will be available 9am – 5pm. Contact by phone 01522 515344 or you may be directed to call 07971 340557.


What if I believe the person would normally be eligible for CHC or have health needs and this has not been agreed?

Where you have contacted CHC colleagues and have been unable address what you believe are unmet health needs please contact our CHC coordinators by email to AdultCareCHC@lincolnshire.gov.uk and attach a copy of a completed checklist. Ensure you record on the customer record (Case Note) that you have contacted CHC stating clearly why you believe health support should be in place. This needs to be comprehensive enough to inform a retrospective DST (if required) and should reference the four key characteristics: Nature, Intensity, Complexity and Unpredictability. LCC CHC Coordinators will review the checklists and then start sending them on to CHC colleagues where appropriate. We are keen that we limit these to the people where we think there is some eligibility, not just we have ‘managed’ to get a positive checklist.


What about ongoing support if CHC funding is not agreed?

We need to ensure any services LCC provides remain in place while we make contact with CHC colleagues (funding without prejudice) so that there are not gaps in meeting the person’s needs.

The CCG will pick up urgent health funding that is needed without a checklist or DST based on the needs of the individual.  Where that request is declined you now need to complete a checklist and send it to AdultCareCHC@lincolnshire.gov.uk. LCC will keep a record of where we believe a person should have been entitled to Health Funding, these people will need to be assessed in an agreed coordinated way at a future date. CHC will keep a record of all people that have been funded without prejudice by CHC.


When should I complete the reduction in need form?

This is needed to ensure that individuals are not left without continuation of care if their funding responsibility changes. For example someone who is fully funded and then comes out as nil fund, this means that Health give LCC two weeks’ notice to make arrangements including appropriate package of support. We can ask health to provide care using the reduction in need form and they will invoice LCC. Where a package of support has been moved from fully funded support LCC should not ask health to continue to provide care which is a ‘health need’.



Brokerage continues to broker support. While there are additional pressures, the team are identifying packages of support when requested to do so.

Brokers are working as normally as possible and will still prioritise anything that is urgent.

Brokerage contact details (LCC Intranet)


Customers Cancelling Care Calls (suspension of home support guidance)

If people do suspend or cancel calls we must ensure that people have a full understanding of what this means to them. When operational teams are notified by Brokerage, practitioners should assess the individual risk, review and update the RAG rating recorded in Mosaic.

Practitioners should make sure the person has alternative support in place if needed and understands the implications of their decision.  Practitioners should ensure that people know who to call should their situation change. This will vary in the different areas.

Providers will let Brokerage know when someone intends to cancel their care. Providers should not stop the care until Brokerage has confirmed that this is appropriate with the area operational team. It is important that you record the reasons for your decision.

If an informal carer will be providing additional support please ensure that they know about carers’ services support.

Suspension of Home Support Guidance (LCC Intranet)

Suspension of Care Package flowchart (LCC Intranet)



Now more than ever people must be supported to be involved as fully as possible in all aspects of interaction with Adult Care.  This includes assessment, support planning or review and any safeguarding enquiry or review. When people have substantial difficulty and there is not an appropriate person to support them, an Independent Advocate must be provided.

Independent Advocacy information and referral pathway (APPP)


Contacting the Mental Health SPA

(AMHP’s have their own contacts so will not use this route)

The Mental Health Single Point of Access (SPA) are now on a 7-day rota, covering 9am-5pm and including weekends and Bank Holidays.

The SPA advisors are available to deal with queries for Mental Health social care colleagues and Community Mental Health Teams.

Contact details for the SPA:

Telephone: 0303 123 4000

Email: Lincs.spa@nhs.net


Hospital Team Guidance

Hospital Discharge Pathways (LCC Intranet)

Community Hospital / Transitional Care Discharge Pathways (LCC Intranet)

Due to the urgency to discharge people from hospital it has been agreed that an Immediate Emergency Services Request Form is to be used as an interim measure only by hospital teams, acute and non-acute, to provide brokers with the information they need to discuss with providers.


Guidance for care staff supporting adults with learning disabilities and autistic adults

The guidance for care staff supporting adults with learning disabilities and autistic adults is largely good practice advice which covers:

  • IPC and use of PPE
  • Supported living and homecare services
  • Admission to and care of people in care homes


Fake News – Be mindful of the sources of information you use and share

Be mindful of the sources of information you come into contact with and the validity of their source. Many articles and claims about COVID-19 are being shared widely on social media and less reputable media streams. While these may purport to come from reliable sources, it is vital that we follow and share only information from trusted sources such as the NHS and Public Health.

The impact of incorrect information or false claims about preventions, treatments and symptoms could put you or others at risk.



(Last updated: 04/06/2020)



Carers – Mosaic Risk Rating

Carers Mosaic records with a COVID risk rating (RAG) – a warning has been added on the records of the adult or child they care for so workers can quickly identify those with carers who are potentially higher risk of being unable to support the person should the situation change.

Young carers – while colleagues from Early Help will be getting in touch with young carers who are known, please ensure that you are mindful of identifying those who are not identified as young carers.


Assessments – Identifying Informal Carers

Changes have been made to the ‘My Family, Friends and Support Networks’ section of the Needs, Transition Needs and OT Specialist Assessments within Mosaic to ensure all informal carers are identified and their information, assessment and support needs are met as part of Adult Care involvement. All of the ‘Show guidance’ icons have been reviewed and updated within this section to help answer the questions appropriately.


Carers First

What Carers First are doing:

  • Any new carer referrals are still being taken by the CSC on 01522 782224
  • Carers Hub remains open Monday-Thursday 9am – 5pm and Fridays 9am – 4:30pm. Carers already being supported by Carers FIRST can contact them on 0300 303 1555
  • The evening virtual drop in will continue to run every Wednesday via webchat from 6-8pm
  • Identifying carers at risk and initiating wellbeing calls to ensure they are safe and supported
  • Continuing to provide telephone, email, webchat and online support to carers
  • Carers can access the On-line Forum and Carers First plan to hold regular live wellbeing sessions with a support worker
  • Sending regular emails to carers with information about local initiatives and advice from local and central government

What has changed:

  • Carers FIRST have suspended all Carers Groups and Activities until further notice
  • Any request for face to face support will be strictly limited and assessed on a case by case need

Carers FIRST are gathering local community information on sources of help, and contributing those to the Wellbeing Hub – and can be shared with Area Teams by contacting lincsadmin@carersfirst.org.uk


Carers Guidance

This is a difficult and uncertain time for someone with caring responsibilities and there will no doubt be questions and concerns that people have with regards to the impact of the Coronavirus on them and their loved ones. The carers guidance page (LCC Intranet) provides information and links to government guidance along with some helpful FAQs for Carers.

The Department of Health and Social Care has published detailed guidance for anyone who cares, unpaid, for a friend or family member who, due to a lifelong condition, illness, disability, serious injury, a mental health condition or an addiction, cannot cope without their support.

Guidance for those who provide unpaid care to friends or family


Health and Care (PPE)

(Last updated: 04/06/2020)



Personal Protective Equipment (PPE) Guidance

Any anticipated face to face visit needs to be risk assessed and agreed prior by a Lead Practitioner or above. Practitioners must then follow the LCC Adult PPE Guidance (LCC Intranet) and the Face-to-Face Visit Guidance (LCC Intranet) to ensure use of appropriate PPE.  Also see Visit Guidance in Operational section which details what needs to happen should a face to face visit be needed.

Managing PPE resources will be a team responsibility and approval for orders is currently at AM/GM level; it’s preferable to order about 8 weeks’ worth at a time.

The Managers guidance for ordering PPE for Adult Services Teams (LCC Intranet) explains how managers can order PPE and have this delivered to where they need from 10 sites across the county.


COVID-19 Testing

Staff working in frontline health and care, firefighters and other business critical staff who are not able to work from home, can now take advantage of Covid-19 Lateral Flow Testing (LFT) at sites across the county. This will enable asymptomatic cases to be identified and isolate appropriately.

This scheme is voluntary, but we strongly recommend frontline staff to take up this offer to help to suppress the spread of the virus in our communities. For this approach to be effective, participants need to be tested twice a week at least two days apart until the end of February. You will need to take your smartphone or have a mobile number handy for on-site registration.

LFT sites will be open from 8am-8pm daily including weekends on a walk-up basis with no need to book. If you can, plan your visit to avoid busy times.

Test centres:

  • Lincoln Croft Street (St Swithins) Community Centre, Croft Street, Baggholme Road, Off Monks Road, Lincoln, LN2 5AX
  • Haven High Tollfield Campus, 90-96 Tollfield Rd, Boston, PE21 9PN
  • Peter Paine Performance Centre, Rosebery Ave, Boston, PE21 7QR
  • Better Gym Sleaford: Oakside Park Industrial Estate, East Rd, Sleaford NG34 7EH
  • Lincoln City Football Club, LNER Stadium, Lincoln, LN5 8LD

Lateral Flow Testing FAQs and Step by Step Flowchart (LCC Intranet) – to be followed by eligible staff.

Please remember that any employee, whether frontline or based at home who develops coronavirus symptoms, should get a test in the usual way: www.gov.uk/get-coronavirus-test.

For further information, visit Coronavirus (COVID-19): getting tested.


Finance incl Direct Payments

(Last updated: 28/07/2020)


Serco Finance Update

If you need to contact the Adult Care Finance team please do so via email so that your query can be answered as soon as possible:

Provider Payments:               Fin_Payments@lincolnshire.gov.uk

Direct Payments:                   CustomerFinanceDirectPayments@lincolnshire.gov.uk

Res Financial Assessments: Fin_Assessments@lincolnshire.gov.uk

Non Res Assessments:         CustomerFinanceFABTeam@lincolnshire.gov.uk


Formal communications regarding service user contributions

Where an individual approaches LCC requesting a reduction in the amount they pay towards their care package please notify their key worker/duty for the appropriate area team, for them to confirm this is in accordance with their care plan.

Where there is a reduction in the service they usually receive, the care plan will be altered to reflect the change and the charging will be altered through the existing business as usual process.

If the service user pays a contribution to the cost of their care, any changes in their service user contribution will be determined as part of the individual’s annual review.

Service users who are still paying their contribution towards their day care, will not be charged additionally for the temporary increase in care for meal provision in lieu of not attending day care.

Full Cost Service Users: Where the care is to cease as a result of this situation (e.g. 2 weeks or 12 weeks due to self-isolation), if the service user pays the full cost of their care then they are entitled to a refund. The package of care is not to be cancelled as the individual will need the care after the crisis.  Systems enable the care package to be suspended therefore stopping the service user contribution whilst enabling ease of restarting when appropriate.


Direct Payments

Direct Payments Recipients – COVID-19 Guidance

We know people who employ their own personal assistant for their care and support are worried about COVID-19.  In this time of uncertainty, ensuring people who need care and support is a priority. We therefore want to reassure them that we will do everything possible to keep care going. The Direct Payments COVID-19 Guidance (LCC Intranet) was sent out to Direct Payment recipients or their representatives outlining the current position and what to do should they have any difficulty maintaining support and how to access PPE.

Flexible Use of Direct Payments

As a result of the COVID-19 pandemic, individuals may need to use their payments more innovatively in order to continue to receive the care and support they require to keep safe and well. It is important that we have a shared understanding of the flexible use of Direct Payments and assure ourselves that this approach is embedded into practice. The link below to the Flexible Use of Direct Payments document gives key messages and some case examples.

Flexible Use of Direct Payments (LCC Intranet)


Commissioning and Commercial Services

(Last updated: 28/07/2020)



Homecare and CSL Letter

A letter has been sent to people who have Homecare or Community Supported Living.

Letter to Homecare and CSL recipients (LCC Intranet)

Service Providers Letter

A letter has been sent to all Adult Care & Community Wellbeing contracted service providers.

Letter to ACCW contracted service providers (LCC Intranet)

If Practitioners receive any enquiries from providers about the letter they should direct them to adultcarefinance@lincolnshire.gov.uk or commercialteampeopleservices@lincolnshire.gov.uk


Procurement Exercise for Homecare Suspended

As a result of the impact of COVID-19 a decision has been taken to suspend the procurement exercise relating to our Home Care Services. The expectation is that this will be resumed towards the end of the year depending, of course, on how the national crisis unfolds. All current homecare contracts will be extended for a further period of time to accommodate this delay. A communication to providers has been sent out along with a letter to update Service Users who have been contacted previously about the procurement.


Referrals into reablement and Homecare Contingency Support (HCS)

A key change to the referral pathway for Home Based Reablement Service (HBRS) cases is the means by which cases are referred to the HBRS provider. From 2nd November 2020 the referral process has been included in Mosaic.


Letter to relatives visiting residential settings

Letter to care home visitors (LCC Intranet)

The letter outlines why visitors need to take extra care to protect residents of care homes, nursing homes and supported living facilities. It is not intended that practitioners will need to send it out but it may be useful in some situations to share it with families.


Care Quality Commission (CQC) Case Studies

The Care Quality Commission (CQC) has published more than 300 case studies from the front line of the social care organisations they regulate, showing how health and care providers have innovated and adapted working practices to respond to the challenges of dealing with COVID-19. From small care agencies to council information and guidance, they are a celebration of the dedication and resourcefulness of the sector. The case studies will be updated regularly.

Innovation and inspiration: examples of how providers are responding to coronavirus (COVID-19)


Staffing and Welfare

(Last updated: 28/07/2020)



Health and Wellbeing Tips and Advice

Lincolnshire County Council acknowledge that employees may be worrying about the impact of the pandemic on their health and wellbeing, either physically or mentally.

A dedicated page to health and wellbeing is available on the LCC Intranet. The page includes helpful tips and advice, how to access employee support and counselling service, a series of Workforce Matters on how to protect your mental health, and links to external resources.
We would encourage individuals to discuss any issues with their manager. It may be helpful to work with your manager to develop a wellness action plan.

List of Work Force Matters available on the LCC Intranet Health and Wellbeing page:

Work Force Matters – Looking after our mental health through winter

Work Force Matters – managing personal finances and wellbeing

Work Force Matters – additional stressors finances and health

Work Force Matters – additional stressors family and relationships

Work Force Matters – coping with change

Work Force Matters – good news stories

Work Force Matters – grief and loss

Work Force Matters – leadership and wellbeing

Work Force Matters – managing remote teams

Work Force Matters – moving to recovery

Work Force Matters – recovering from trauma

Work Force Matters – wellbeing

Work Force Matters – wellbeing 10 weeks later

Work Force Matters – working from home survival guide

Work Force Matters – worry and anxiety

List of additional resources not listed on the LCC Intranet Health and Wellbeing page:

Mental Health FoundationIn addition to the information above, the Mental Health Foundation also includes information on:

  • Finance worries
  • How to talk to children about Coronavirus
  • Staying at home and abusive relationships

Wellbeing support line for NHS and social care workers – Samaritans and NHS, working in partnership, have a confidential support line for NHS workers and volunteers in England.

Care Workforce App – The Department of Health and Social Care has a new dedicated app for the adult social care workforce in England to support staff through the coronavirus (COVID-19) pandemic. The app can be downloaded from the Apple App Store and Google Play Store.

Shout – Shout has already launched a text messaging support service. Social care staff can send a message with ‘FRONTLINE’ to 85258 to start a conversation. This service is free on all major mobile networks and is a place to go for support if you are struggling to cope and you need help.

Action for Happiness Coping Calendar – 30 Actions for looking after yourselves and others

Mental Health UK – Managing your mental health as key worker – Here you will find some helpful tips, a stress bucket tool and how we can adjust our lifestyles.

Community Care – How to support your emotional resilience – Here you will find a free emotional resilience guide to support frontline practitioners at this time.

Self-Care Psychology – Self Care Cards for COVID-19 – SCP have made their self-care cards available for free, these are a great resource to use on your own or together as a team, lots of different ideas to help us to help ourselves.

Open Change – Visual Tools – Here you find some visual tools to support you as keyworkers, coping with stress, resilience and having difficult conversations.

Lunchtime wellbeing sessions

These sessions take place every Monday, Wednesday and Friday from November through to March with the aim of maintaining our wellbeing and giving us a well-earned break from our work duties. From motivating us to face the week ahead, winding down at the end of the week or giving us the opportunity for some gentle midweek exercises.

More details about these sessions are available in this Lunch Time Well Being Sessions video.

Motivational Mondays – 12noon and 1pm

Workout Wednesdays – 12noon and 1pm

Wind-down Fridays – 12noon and 1pm

To book your place please see Lincs2Learn.


Childcare for Key Workers

As a key worker if you are looking for childcare for younger children or for children of school age where a school is not able to meet your childcare needs, you can find details of all childcare providers across Lincolnshire at Lincolnshire Family Services Directory. If you require specific support or advice on finding a place for your child you can call the Family Information Service on 0800 195 1635 or email fis@lincolnshire.gov.uk.

In addition, if you have not been able to find a childcare place and have not been able to get the support or find a place to meet your need please contact eycc@lincolnshire.gov.uk and the Early Years and Childcare Team will contact you directly and work with you to find a place for your child.

You can also find out about which schools remain open – this is on the school updates page of the LCC website. If you are requiring emergency care, please contact your child’s school in the first instance during regular school hours.  If you are unable to make contact, please email Keyworker@lincolnshire.gov.uk in the first instance or telephone 07899 066576.


Supporting Colleagues on Social Media

It’s so important to recognise the brilliant work going on in Lincolnshire so here are the links to our social media so that you can ‘like’ posts or post messages of support to colleagues.





Resources – Information, Advice and Guidance

(Last updated: 28/07/2020)

Government Advice and Guidance

Coronavirus COVID-19: adult social care guidance – gov.uk

Coronavirus (COVID-19) for health and social care settings, other non-clinical settings, and for the general public – gov.uk

Coronavirus (COVID-19): public guidance and support – gov.uk

Current restrictions: what you need to know – gov.uk

Stay at home: guidance for households with possible or confirmed coronavirus (COVID-19) infection – gov.uk

Coronavirus support and services – lincolnshire.gov.uk


British Association of Social Workers (BASW) – Updates from the Professional Body



Social Work England Guidance



Research in Practice

This includes publications, webinars, online resources, blogs and more to support professional development during these challenging and uncertain times.

Social care practice in the time of COVID-19


Skills for Care



Social Care Institute for Excellence



CSC – Helpline

The CSC is providing a non-medical helpline to citizens, volunteers and businesses of Lincolnshire who are affected by the COVID 19 disruption.

There is a single number 01522 782189 with 3 options as follows:

Option 1 – for information, advice on how to access support.

Option 2 – if people want to register as a volunteer.

Option 3 – if a business requires support (Business Enterprise Growth Hub).


Connect to Support

Connect to Support has an increasing amount of information about local groups as well as provider directory and events.  There is a dedicated Connect to Support Coronavirus page  giving information in alternative formats, and details of services and information specific to the Coronavirus outbreak.  The link is here https://lincolnshire.connecttosupport.org/

Connect to Support is an online, telephone, email and live chat service. Telephone (0300 303 8789) and live chat are available Monday to Friday 2pm – 7pm.


Volunteers – How should people pay for food etc?

The Royal Volunteer Service/NHS has put together Community Response Volunteer guidance on a range of possible payment mechanisms for volunteers – this is primarily aimed at GoodSAM volunteers, but the principles can apply to everyone.


TEC – Getting people connected

Now, more than ever, many of us are already considering how digital solutions can help connect people and this is an important tool we have when working with people and families.  We know that digital technology can help people stay connected, independent and informed. This short film about How Technology Enabled Care can Reduce Loneliness illustrates the possibilities that exist.


Mencap – easy read information



Accessible Resources to help communicate COVID-19

Signhealth is providing videos summaries of key coronavirus guidance in British Sign Language (BSL)

COVID-19 guidance for providers of services for people experiencing rough sleeping