- The starting point should be an exploration of the person’s own support networks, their family, friends, social and community networks, tapping into as much local knowledge as possible.
- Take an approach that considers the person’s wishes and goals in their lives, rather than a narrow view purely designed to meet personal care needs.
- Practitioners have a key role in ensuring that when services are provided, the person has as much choice and control as they wish.
- People must be given information, advice and access to support to benefit fully from self-directed care and support.
Our strengths and asset based care and support model promotes and enables customers to meet their care and support needs as far as possible from the networks of support around them. Where people have eligible care and support needs which cannot be met by their support networks and other sustainable arrangements then it is Adult Care’s responsibility to ensure the provision of services to fill any gaps.
Lincolnshire is committed to promoting choice and control over how care is delivered. Even when people wish for care to be arranged on their behalf, it is important to ensure that services provide as much choice and control for the person receiving them as possible.
The purpose of this chapter is to bring together procedures and guidance to ensure consistency in best practice in relation to planning and providing support.
2. Quality Practice Standards
The Quality Practice Standards (see Quality Practice Standards) which underpin our practice in providing support are:
- Standard 1 – Engaging with our customers – There is evidence of the customer being engaged with as fully as possible in the assessment and support planning process, and of being seen alone by the practitioner.
- Standard 7 – Valuing diversity – Issues of diversity, equality and human rights are addressed throughout the assessment and plan.
- Standard 9 – Outcome focused care and support planning – The person or their representative will be involved in developing their care and support plan, setting their outcomes and ensuring it effectively addresses the person’s needs.
- Standard 10 – Maximising choice and control over care delivery – People will be given information, advice and access to support to benefit fully from self-directed care and support.
3. Identifying and Arranging Support Services
People should be given as much choice as possible about the options available to meet their support needs. ‘Meeting needs’ is an important concept under the Care Act and moves away from the terminology of ‘providing services’.
The starting point should be an exploration of the person’s own support networks, their family, friends, social and community networks, tapping into as much local knowledge as possible. Consideration of the needs to be met should take a holistic approach that covers aspects such as the person’s wishes and aspirations in their daily and community life, rather than a narrow view purely designed to meet personal care needs.
3.1 Information and advice for customers
Lincolnshire County Council provides web based information and advice through the Adult Care section of the website, which enables customers, their families, carers and service providers to access a wide range of information about the choices available to them in the county, as well as support and advice which is personalised to the individual and their needs.